Muscat, October 12th 2013 - Oman Oil Marketing Company (omanoil) celebrated International Customer Service Week with a range of activities and promotions to reward and better serve patrons. The company also held internal exercises and specialized training programs to further instill its customer care philosophy and ingrain the value of a satisfied customer among employees.

"We take part in Customer Service Week each year as a reminder to our staff and customers that without them, we would not be the company we are today," said Eng. Faisal Al Shanfari, General Manager of Corporate Affairs, Customer Service, Procurement, HR and HSSE at omanoil. "The highlight of the week's festivities was when CEO, Engr. Omar bin Ahmed Salim Qatan, along with Executive and Senior Management, made a surprise visit to our filling stations and took on fuel pump filler duties to show his camaraderie with employees. He also took the opportunity to speak to customers and gained an insight into how we can better serve them."

He added, "omanoil is a customer-centric organization and everything we do revolves around delivering the best possible experiences. Fortifying this philosophy, we recently re-launched our toll-free customer care number under the slogan 'We Care', to better cater to the needs of our customers with a well-rounded, comprehensive service. Our customer care number was designed to open the dialogue between omanoil and customers for a first hand understanding of their needs and concerns to be able to respond efficiently and dynamically exceed their expectations."

Rewarding customers for their loyalty, omanoil launched the 'Share & Win' and 'Capture & Win' competitions on the company's official Facebook page. Customers who logged onto the page throughout the week stood a chance to win an iPhone 5S, iPhone 5C and Galaxy Note 3, as well photography equipment gift vouchers ranging between 100 Omani Rials and 350 Omani Rials.

About Oman Oil Marketing Company SAOG
Formed in October 2003, Oman Oil Marketing Company with the brand name omanoil is envisaged to be the future prominent player in petrol and lubricant retail in Oman. Today, Oman Oil Marketing Company SAOG is involved in the marketing and distribution of fuels and lubricant products and operates in the sectors of fuel retailing, direct (bulk) fuel sales to Government and the Commercial sector, lubricants, aviation refueling and storage and distribution.

omanoil is a proudly Omani-owned company that leverages the multinational heritage and experience and puts it to practice to benefit Oman. Presently having 145 filling stations and 86 ahlain Convenience Store in the country, they are aimed towards providing a dependable local service that is both fast and fulfilling and sets them apart from the competition.

Oman Oil Marketing Company's success is created and maintained by well-trained, motivated and innovative people. The Company is proud to have a diverse team that is dedicated to the overall corporate objectives. Operating in an increasingly competitive business environment, The Company has continued its strong performance focus and consistently achieved its primary safety, operating and financial targets.

For more information, please contact:
Shaza Taher
TRACCS Public Relations
Telephone: +968 24 649-099
Fax: +968 24 649-088
Email: shaza.taher@traccs.net
Or visit: www.oomco.com

© Press Release 2013