Oman Air Learning and Development, which works to enhance standards in Civil Aviation by providing training to Oman Air's staff and members of the public, has been awarded ISO 9001:2008 Quality Management System certification. The accreditation recognises the high standards of performance and sustained commitment to quality demonstrated by Oman Air Learning and Development, which operates from the Oman Air Training Centre in Muscat.
The certification was awarded to Oman Air by Mr Didier Michaud-Daniel, CEO of validating body Bureau Veritas, at a glittering ceremony on Wednesday 21st August, held at the Golden Tulip Hotel, in Seeb, Muscat.
Abdulaziz Alraisi, Chief Officer - Management Affairs and Saleh bin Abdullah Al-Zadjali, Senior Manager, Oman Air Learning and Development, received the certification on behalf of the national carrier of the Sultanate of Oman.
Abdulaziz bin Saud Alraisi commented:
"We are extremely proud to have achieved ISO 9001:2008 Quality Management System accreditation, which has been adopted so that we can continue effectively to develop our implementation of global standards in education and commit ourselves to strategic planning for future need and ongoing success. It will also help us to use all our resources to maximize benefits on behalf of our customers, both within Oman Air and with our external commercial clients."
Oman Air Learning and Development offers modern, effective training programmes for flight operations, engineering, in-flight and ground services, corporate communications, recruitment and human resources staff. Training is offered to Oman Air's staff and to those of other airlines. Oman Air conducts its own technical training, where students are taught all aspects of aircraft maintenance, repairs and overhaul, and further specialized training also aims to ensure enhanced customer satisfaction at check-ins and customer services desks, during the departure process, throughout the baggage journey and during immigration clearance. Its courses are approved and accredited by the Oman Civil Aviation Authority (PACA), IATA, Lufthansa and Swiss International Airlines (SWISS).
Saleh bin Abdullah Al-Zadjali continued:
"This ISO accreditation could not have been achieved without the dedication of our staff and advisors and I would particularly like to thank Mr Salim Al Harthy, Mr Badar Al Waili, Ms Ghaliya, Ms Fathima and Mr Renjith for their invaluable contributions. I would also like to thank Mr Simon Joseph, General Manager of AWME LLC, for the orientation, documentation and implementation assistance, training and consultation support that enabled Oman Air Learning and Development to achieve successful certification.
"This certification also builds on the Oman Air Training Centre being named by IATA for the last two years as one of the Middle East's Top Ten Training Centres for the aviation industry. Such external validation confirms our belief that Oman Air offers unparalleled quality in aspects of our staff training and it is this commitment to quality that underpins our outstanding passenger experience."
About Oman Air
Oman Air is the flagship carrier of the Sultanate of Oman and an Official 4 Star Airline (Skytrax 2011). Founded in 1993, the airline has since witnessed massive growth and has played a major role in making Muscat an important traffic hub in the Middle East, supporting the commercial, industrial and tourism sectors.
The airline currently operates direct international flights from Muscat to Abu Dhabi, Bahrain, Doha, Dubai, Jeddah, Riyadh, Dammam, Tehran and Kuwait, in the Gulf region, as well as Cairo, Beirut and Amman within the wider Middle East region.
In addition, Oman Air flies to ten destinations in India (Mumbai, Chennai, Kochi, Thiruvananthapuram, Hyderabad, Delhi, Lucknow, Bangalore, Kozhikode and Jaipur), Chittagong in Bangladesh, Karachi, Islamabad and Lahore in Pakistan, Kathmandu in Nepal and Colombo in Sri Lanka. Oman Air also flies to the Maldives, Bangkok and Kuala Lumpur, Zanzibar and Dar Es Salaam. Its European destinations are London, Milan, Munich, Frankfurt, Paris and Zurich.
Oman Air has also codeshare partnerships with Emirates Airlines giving travellers better connectivity and an extended range of services between Dubai and Muscat as well as with Qatar Airways allowing Oman Air's customers to book flights from any of the 42 departure points within its network to Doha, the capital of Qatar. Earlier this year, Oman Air, entered into a codeshare partnership with Ethiopian Airlines, the national carrier of Ethiopia on the Muscat and Addis Ababa sectors, which will offer greater choice for customers of the two airlines.
Oman Air's fleet currently consists of four Airbus A330-200s, three Airbus A330-300s, 17 Boeing 737-700s/800s, four Embraer E175s and two ATR 42s. Six Boeing 787 Dreamliners are on order for delivery from 2015, three Airbus A330s are expected from December 2014 and six Boeing 737-800s will be added to the fleet, also from 2014. In addition, Oman Air announced at the Paris Air Show 2013 an order for six Boeing 737-900ERs - the first Gulf carrier to take the aircraft. By 2016, Oman Air's total fleet size is expected to be around 50 aircraft.
Oman Air's outstanding aircraft interiors include its First Class Mini Suite, which provides each of the six First Class passengers with direct aisle access and converts to the longest lie-flat seat in the skies. The A330's 20 award-winning Business Class seats each provide direct aisle access, ample storage space and the latest technological amenities. Economy Class seats offer adjustable head and leg rests, together with generous leg and elbow room.
A state of the art in-flight entertainment system features individual seatback screens, audio and video on demand and live satellite TV. In addition, Oman Air has pioneered both mobile telephony and Internet connectivity on board its flights and this is available in all three classes.
Superb new First and Business Class lounges have been opened at Muscat International Airport, featuring elegant and tranquil relaxation areas, complimentary spa treatments and à la carte dining. A lounge-to-aircraft limousine service is also offered to First Class passengers at Muscat.
Oman Air's commitment to quality, comfort and a seamless passenger experience has resulted in international acclaim, including: Best Business Class Seat in the World (Skytrax World Airline Awards 2011, 2012); Service Excellence, Middle East (Skytrax World Airline Awards 2011); Best Luxury Airline, Middle East (Business Destinations Awards 2011, 2012, 2013); Technological Innovation of the Year (Aviation Business Awards 2010); as well as recognition in the TravelPlus Amenity Bag Awards 2010 (three Gold, one Silver), 2011 (two Gold, one bronze), 2012 (one Gold); the Cellars in the Sky Awards 2010 (Silver) and 2012 (two Gold), the KLIA Awards 2011, the 2009 Vision Awards (one Silver, one Bronze) and the Travel Industry Club Awards 2010 (Silver), TTG Travel Award 2011 as Commended Airline of the Year, Best In-flight Connectivity & Communications award in The 2011 Passenger Choice Awards in Seattle USA, The Airline of the Year Award at France's Lauriers d'Or du Voyage d'Affaires, Top Resa 2011.
www.omanair.com
© Press Release 2013
