Dubai, UAE - NADIA Global, the Gulf’s #1 Recruiter and Trainer, today launches its partnership with RBA International UK (Retail Banking Academy International) to be the first in the region to offer globally recognized and best-in-class certified Retail Banking training courses for Individuals. In the UAE there are no minimum qualification standards prescribed for the profession. With over 25,000 retail bankers in the UAE, enhancing and evolving the required skills with high level certification will help differentiate individual bankers in a competitive market; help graduates position themselves strongly amongst their peers, and through training improve the quality of advice shared that will impact customer service ratings positively.

These programs have been accepted by over 100 banks across the world including many UAE Banks. As a leader in the training and recruitment industry in the UAE for the last 35 years, NADIA Global is at the forefront of bringing world-class training and certification to the Gulf region. The new courses are exam-based and conducted online with additional classroom sessions to achieve certification by RBA International to help individuals at all levels differentiate themselves. Whether they plan to join the retail banking industry or have worked in the industry for many years, the tiered courses will provide training that will improve performance, accountability and customer service.

The CRB programme is the only one of its kind in the world that makes it possible for retail bankers to embark on a structured certification programme that covers every aspect of the industry end to end. The courses are online with some classroom-based modules to reinforce key pillars of the programme. Students will require six months to complete a programme, spending approximately seven hours per week on study. Examination is done through proctoring using a designated computer configured to the examination conditions. The courses are designed based on the candidates’ seniority and number of years’ experience they have:

  • Retail Banking I: for Entry level or one to two years of experience
  • Retail Banking II: for Retail Bankers with five years of experience
  • Retail Banking III: for Retail Bankers with ten years of experience

Moreover, the partnership between NADIA Global and RBA International extends even further to include courses that enhance the skills development for Retail Bankers including:

  • Certified Cards and Payments Professional
  • Certified Wealth Practitioner
  • Certified Branch Manager
  • Professional Retail Banker

Deepak Ahuja, CEO, NADIA Global said: “It is an honour to partner with RBA International and launch the first world-class, globally-recognised training and certification for retail bankers in the UAE. We will focus on addressing the critical skills required directly with individuals to support their thirst for knowledge and desire to learn through our training and certification programmes. In this way, we hope to support people access the best-in-class resources in the specialized domains of Retail Banking including Credit Cards and Payments, Wealth Management and Branch Banking.”

Evelyn Hunter, CEO, RBA International said: “RBA International is proud and honoured to be working with NADIA Global. We share a common vision for the professional development of retail bankers in the Gulf region and look forward to building a lifetime partnership with a depth of local experience and insights. RBA International is dedicated to enabling the highest standards of professionalism in the conduct of retail banking and we believe that banks in the region attach great importance to providing clients with world-class standards.”


About NADIA Global

Established in 1983, NADIA Global is the largest and most accomplished Recruitment Agency and Training Institute in the UAE, GCC and Middle East and has been instrumental in shaping human capital and talent development in the region for over 35 years. NADIA Global has successfully placed, trained and empowered more than 1 million professionals making it a driving force for success and career growth in the region. 

About Retail Banking Academy International

RBA International is the only educational and professional body in the world dedicated to certification and training in retail banking. It was founded in the belief, that retail banking is a profession. And to promote the status of retail bankers as internationally recognised professionals. Our Certified Retail Banker (CRB) programme is the only one of its kind that makes it possible for retail bankers to embark on a structured certification programme that covers every aspect of the industry end to end.

© Press Release 2019

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