Ensures continued excellence in delivering customer service
Dubai, 14 December - Mizin, the real estate development arm of Tatweer, today announced the opening of a best-in-class, in-house Customer Relations Centre (CRC), in line with the company's customer-focused strategy.
The new CRC deploys the latest technology ranging from customized Customer Relations Management (CRM) applications, Interactive Voice Recording (IVR) and IP systems, to customer queuing systems within the office for timely, face-to-face response. Mizin's new in-house CRC also assimilates all in-bound calls to 800-MIZIN.
"As Mizin's developments thrive in the UAE, customer support continues to evolve as a key aspect of our business. We will ensure that our growth and expanding customer base is matched by investment in our customer service capabilities allowing us to consistently live up to our customers' expectations," said Ahmad Sharaf, CEO Tatweer Investments.
The service has been tailored based on extensive research conducted by Mizin, which highlighted that property buyers are seeking focused, personalized customer service and timely response to queries.
Mizin's CRC facility comprises of individual teams dedicated to property owners of the Remraam™ community and investors of Mizin's master-planned communities, LIWAN™, MAJAN™ and ARJAN™. The teams are focused on providing a 24 hour call acknowledgment and immediate resolution system to customers' queries.
The CRC teams have undergone rigorous, customized training and have benefited from quality control and assessment tools to ensure a superior service for Mizin's customers. Customer service executives will be managing inbound and outbound calls as well as walk-in customers, with enquiries ranging from floor plans and unit locations, to contract amendments and property resale.
Tracking systems generate detailed reports on delivery against service level agreements for each CRC team. These stringent measurement systems ensure continuous improvement of the facility and provide best in class service levels for the customers.
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About Mizin:
Mizin, a member of Tatweer, aims to become the developer of choice in the UAE, by combining business acumen with expertise and customer insights, supported by a service that is confident, transparent and genuine.
Since its inception in 2006, Mizin has already launched three strategically located communities, LIWAN™, MAJAN™, ARJAN™ that cover a total area of over 70 million square feet. Each of these developments focuses on creating a unique environment, thus enabling a unique lifestyle; MAJAN™ - the dynamic, cosmopolitan downtown of Dubailand, ARJAN™ - an art-deco inspired metropolis and LIWAN™ - the 'gateway to New Dubai,' modeled on modern architectural styles, offering the eclectic lifestyle of a modern suburb.
Mizin's fourth development, REMRAAM™, is the best selling development to date in the UAE, selling over 8,000 units within 7 months. Conceived to fill a prominent gap in the market, REMRAAM™ meets the needs of families looking to have an affordable yet upscale lifestyle, founded on unparalleled quality standards.
Mizin is currently working on a series of innovative developments of varying usages such as iconic towers, new retail and entertainment concepts as well as niche oriented residential and mixed use developments
Mizin will continuously place the needs of property buyers first, developing projects with people's lifestyles and aspirations in mind.
About Tatweer Investments:
An outcome of Tatweer's organizational restructuring, Tatweer Investments is the development arm of Tatweer, mandated to extend the conglomerate's existing portfolio and generate innovative IP-driven investments and partnerships in Dubai and overseas.
Tatweer Investments currently comprises several leading brands, pursuing ambitious business development plans to bring unique IPs in wellness, food and beverage, retail, theme parks, as well as in leisure to the entire region through Dubai-based companies.
Tatweer Investments' current entities include Mizin, one of the most advanced real estate companies in the region, which will be steered by the parent company in its relentless drive to becoming the developer of choice in the UAE through focusing on outstanding quality, customer advocacy and project delivery. In addition, Tatweer Investments will also drive the sustained growth and development of Dubai Mercantile Exchange, the first energy futures exchange in the Middle East set up in partnership with the New York Mercantile Exchange.
With a view to establishing alliances with leading international brands, Tatweer Investments will launch a food and beverage entity to bring globally renowned brands and innovative in-house culinary concepts to an increasingly sophisticated market.
Employing cutting edge solutions to improve efficiency, Tatweer Investments will adopt premium environmental standards, and ensure a positive and sustainable footprint across all its projects.
Tatweer Investments will complement Tatweer's vision by continuously striving for world-class performance, while implementing leadership development to drive and sustain business excellence.
For more information please call:
Aseel Nihad
Associate Account Manager
Jiwin public relation
Phone: o5o 7887853
e-mail:aseel.nihad@jiwin.ae
Youssef Sahyoun
Account executive
Jiwin public relation
Phone: 055 210 2110
e-mail: Youssef.sahyoun@jiwin.ae
Parisa Chum
PR Manager
Mizin
Phone: 050 383 9181
Email: parisa.chum@mizin.ae
© Press Release 2008
