Industry Leader Partners with Maxim Networx to Deliver Results
Ottawa, Canada and New York City - Mitel, the trusted innovator in enterprise communication solutions and applications that empower business success, made an important house call when a large medical health organization with 22 locations in and around New York City needed it the most. The contract is valued at $2.4 million.
Queens Long Island Medical Group (QLIMG) said it had selected another vendor's system six months before asking Mitel to step in and use its expertise to give the thriving company reliable, resilient IP communications to better serve its patients, improve employee morale, and contribute to a much healthier bottom line.
"The other company brought a product to market before they should have and it was a headache throughout," said QLIMG chief information officer Stefanie Bruemmer. "Mitel had shown well in the original RFP, so we asked them to help solve our problem. In hindsight we chose to go with another well-known name brand company over Mitel's proven reliability and price-features advantage."
Mitel installed its embedded standard unified messaging, auto-attendant, Automatic Call Distribution (ACD) and in-building wireless from SpectraLink along with Mitel's flagship 3300 IP Communications Platform (ICP) in QLIMG's medical centers as well as supplying the company with 1,500 IP phones, all of which contributed to help solve a very particular problem.
With so many offices scattered throughout New York City and Long Island, many patients didn't know which number to call. Different area codes - including two in a single building that straddled a boundary - plus the phone numbers and extensions were next to impossible to remember. It was taking an overworked attendant too long to process the calls and patients were letting their feelings be known. That was until Mitel answered the call.
"Since Mitel installed our IP equipment, our patient surveys are coming back much more positively," Bruemmer explained. "One big complaint was our previous phone system, but that's a thing of the past now. Imagine the confusion with half of a building in one area code and the other half in another. Now with four-digit dialing between medical centers, area codes are no trouble." John W. Philips, chief administrative officer for QLIMG added, "Mitel helped us return to effectively implementing our patient services motto of "It's All About Our Patients!"
"This is another example of Mitel's ability to step in to offer solutions to problems when a small, medium or large enterprise needs to revamp its communications quickly, professionally and with long-term growth in mind," said Mitel's chief executive officer Don Smith. "We are proud that Mitel could serve Queens Long Island Medical Group and take care of their pressing needs when they needed us most. Through our channel partner Maxim we were able to ascertain their needs and get their systems running smoothly again quickly and permanently."
Channel partner John Hawat of Maxim Networx facilitated the quick transition after receiving a distress call from QLIMG. "They have very specific needs that I was sure couldn't be fulfilled by their former provider," he said. "So we were still ready and able to come in and help this very busy company serve its patients with innovative Mitel products and solutions."
At the end of the day, it was all about taking care of patients and making it easier for them as well as enabling doctors and support staff to communicate quickly and clearly. And now with the Mitel 3300 ICP in place, future growth will result in seamless migration as new solutions and equipment are added. "This system is the one that does everything we hoped it would do," said Bruemmer. "Everyone is happier from staff to patients."
And even the future looks brighter because QLIMG is now set up for such advanced Mitel features as Gigabit Ethernet Stand (GigE Stand). The GigE Stand converts any standard Mitel IP phone into a GigE compatible IP phone. This allows computers connected via the phones to access GigE services over the network like MRI, x-ray transfer between buildings or even cities enabling faster diagnosis and consultation among doctors.
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About Mitel
Mitel is a market leader for voice, video and data convergence over broadband networks. With a focus on the user experience, the company delivers advanced communication solutions that are easily customized for individual business needs. Mitel solutions extend from intuitive desktop appliances and applications through to Applications and Services Gateways that enable business process integration and enhancement. Customers are provided with innovative ways to leverage their resources and migrate to the benefits of IP communications at their own pace. Mitel is headquartered in Ottawa, Canada, with offices, partners and resellers worldwide. For more information please visit www.mitel.com.
About QLIMG
Queens Long Island Medical Group is the largest independent private practice physician proup in the New York City region. More than 200,000 patients make over a million visits each year. There are 22 multi-specialty medical offices from Queens to Suffolk County Long Island. QLIMG's physicians and staff have long been providing high-quality, convenient medical care to individuals and families. In this era of change and upheaval in medical services, they firmly believe - today more than ever - in the advantages offered by their "center-based" health care delivery system. For more information, please visit www.qlimg.com.
About Maxim Networx
Maxim Networx is an engineering, service and support company dedicated to developing seamless convergence solutions in the voice/IP/data industries. Maxim Networx provides the answers to the frustrations that are currently impeding the progress of many company's voice and data networks. We develop and implement solutions designed to help people manage their business. Our clients are an elite group of companies that want practical solutions to business applications. Maxim Networx delivers these solutions in a timely cost effective package.
© Press Release 2006
