Gartner predicts global cloud computing market to reach US$14billion by 2013
Dubai, 22 April 2010 - In today's market, companies are more focused on their core businesses and utilizing external solutions to create efficient workflows and streamline internal activities in order to improve organization, productivity, and service delivery. LINK Development, one of the most reputable and innovative IT solutions and services providers in the Middle East, is now launching bSolutions.com , seeking to be the prime destination for cloud solutions, serving businesses through the Middle East and Africa (MEA) region. Based on Microsoft technologies, bSolutions.com is offering the first hosted Customer Relationship Management (CRM) solution available in both English and Arabic, enabling companies of all sizes to allocate their spending as they see fit, without the initial bulk investment.
Microsoft Dynamics CRM enhances the business's ability to boost its sales, customer service, productivity, and marketing communications. As a hosted solution, it allows for easy deployment, software upgrades, enhanced analysis of customer information, data management, and increased secure storage. By employing such optimal services, money is saved and more informed business decisions are made.
"Allowing greater flexibility and choices, cloud computing deployment is a growing trend among businesses. Offering Microsoft Dynamics CRM online, bSolutions.com, aims to become a prime destination for cloud services," says Ali Faramawy, Vice President of Microsoft International. "We are proud to have partnered with LINK Development in launching top of the line innovative solutions to businesses throughout the Arab region, and are confident they will continue to do so."
Although stretched company budgets have forced cut backs on vast investments in IT and human capital, the demand for hosted CRM has continued to rise. According to Gartner Inc., technology analyst firm, in 2009 the global cloud computing market saw a nearly 18% increase in revenues reaching a total of US$7.5 billion, since 2008. Gartner predicts continued growth, with total revenues reaching around US$14billion by the year 2013; hence, the CRM market can expect some major growth as well.
"Corporations of all sizes are now demanding more CRM applications, as a means of increasing their sales and improving quality of service," says Hanan Abdel Meguid, Chief Executive Officer of LINK Development. "The continuous investment in the connectivity infrastructure within the Middle East region has made hosted solutions a more viable option for businesses of all sizes. As a hosted CRM, bSolutions.com, offers companies advanced features and benefits, with zero upfront investment and a pay as you go option."
LINK development has designed its hosted CRM solution to meet the demands of the Middle East region by providing Arabic support to its clients. LINK Development is giving its customers the ultimate decision power to choose between purchasing on-premise and a hosted solution packages.
An abundance of businesses throughout the MEA region can now greatly benefit from the hosted CRM's various features; from selling products or delivering services to sales automation, service management and marketing campaigns. Its user friendly interface allows for immediate productivity. Simple point-and-click configuration tools allow business users to add or modify fields, forms, workflows and reports accordingly, enabling simultaneous growth with the company without spending on expensive hardware purchases and upgrades. It also allows companies to integrate their customer information and develop continuous business processes for sales, marketing, and service departments; eliminating the extra expense on software, IT staff and company servers.
Building on LINK Development's long history of technical expertise and vertical knowledge, bSolutions.com has been developed to meet the needs of companies of various sizes throughout the region. Furthermore, the solution allows companies to focus on their core businesses, run innovative applications and operate networks without incurring the extra costs of in house servers and additional staff. In addition, companies have the flexibility to upgrade and downgrade the hosted CRM packages they invest in according to their size, budgets and changing needs.
"With over a decade of experience throughout the Middle East, we strive to keep developing and customizing our solutions to meet the ever-changing demands of the region. Experience with CRM specifically enables us to help our clients succeed and realize the value behind hosted applications," concludes Hanan Abdel Meguid.
Over the years, LINK Development's work received various international and regional awards from Microsoft. Some of the company's great achievements include Worldwide Microsoft Dynamics President Club since 2007, Worldwide Microsoft Dynamics Public Sector Partner of the Year Finalist and Microsoft Dynamics ISV Partner of the Year Award for the Middle East & Africa (MEA), both in 2009.
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About LINK Development
LINK Development is a leading software development powerhouse in the Middle East and subsidiary of LINKdotNET, an Orascom Telecom Holding Company.
LINK Development is a well established Egyptian development house with more than ten years of experience in the Middle East. Through our offices in Egypt, the UAE, Saudi Arabia, Qatar and Italy, we have gained a well-founded understanding of the market and acquired a repertoire of clients including governments, multinationals and leading local companies operating on local, regional and international levels.
Our clients include Fortune 500 companies in the region such as Microsoft, Intel and Pfizer in addition to having successfully implemented cutting-edge solutions for leading regional and multinational businesses and governments such as the Egyptian e-Government, Saudi Post, Dubai Bank, WIND Italy, EGYPTAIR, PEPSICO, Dubai Land Department and many more.
With 400+ young employees strong, we are one of the largest development houses in the region. Being a Microsoft Gold Certified Partner in six competency areas, the highest level of partner certification from Microsoft, we have best of breed team of .NET developers, designers, architects, project managers and quality engineers.
With the long experience, young and agile Microsoft certified professionals, our software development process has matured over the years, and is continually improving to reflect the company's experience and maturity and continue to attain higher customer satisfaction levels. LINK Development is currently both, ISO 9001:2000 certified and CMMI level 3 accredited.
We pride ourselves a number of worldwide and regional awards from Microsoft, leading government agencies and non government organizations.
For more info visit www.linkdev.com Or contact us via info@linkdev.com
About bSolutions:
bSolutions is one of LINK Development's latest innovation platforms, and is aiming to become the prime destination for cloud-computing and hosted solutions in the Middle East and Africa. Building on our long history of technical expertise and vertical knowledge, bSolutions offers hosted CRM services and solutions for small to medium sized businesses, as well as enterprises.
For over ten years, LINK Development has been committed to delivering award-winning solutions in its regions of presence. The company is a Microsoft Gold Certified Partner in six competency areas, the highest level of partner certification from Microsoft, and is currently both ISO 9001:2000 certified and CMMI level 3 accredited.
For more visit www.bsolutions.com Or Follow us on Twitter www.twitter.com/b_solutions
Issued by Borouj Consulting on behalf of LINK Development. For more information, please contact: Nancy Mokarem or Randa Mazzawi at Tel: 9714 3403005, e-mail: nancy@boroujconsulting.com or randa@boroujconsulting.com orNathalie Atalla at Tel: +20 127496616, e-mail: nathalie.atalla@mail.link.net
© Press Release 2010
