The industry leader upgrades customer focus in the Middle East
Konica Minolta is leading the development of the industry by setting high standards of after-sales service and on-going customer service. In keeping with its corporate management philosophy, "The Creation of New Value," Konica Minolta Middle East FZE has been implementing internal coaching programs to strengthen its customer service credentials. With one of the largest market share of the MFP segment in the Middle East.
Mr. Nayyar Ansari, Marketing Manager Production Printing Products at Konica Minolta Business Solutions Middle East FZE said, "We are always looking to present top standards when it comes to customer experience. Our Demo Champion Contest is a part of many of our internal exercises that encourages team members to showcase innovative skills in delivering consistent and high standards of product demonstration. The Objective of Demonstration Contest is to keep building the Confidence and address Customer's Needs in the most Professional Way."
Mr. Abdullah Hamayoon, Marketing Manager Office Printing Products at Konica Minolta Business Solutions Middle East FZE said, "We are a customer-centered company, our growth is built on the philosophy of actively responding to customer needs. Konica Minolta's world-class sales & product workshop for its regional distributors in Dubai brought the experienced sales force up to speed with the best practices in customer satisfaction. The intensive three day workshop was packed with modules to give detailed insight into advanced steps towards achieving continuous and high levels of customer satisfaction through the implementation of more efficient and modern techniques.
Konica Minolta Middle East FZE is planning to launch attractive product upgrades and features of its top-selling MFP & PP range; its continuous drive for enhancing customer experience complements the overall offering of the brand. Konica Minolta continues to lead in the MFP segment across most Middle East markets.
About Konica Minolta Business Solutions Middle East FZE:
Konica Minolta Business Solutions Middle East FZE, based in Jebel Ali Dubai, UAE, is a wholly owned subsidiary of Konica Minolta, Inc., Tokyo, Japan. The company delivers services and distributes systems and solutions that fulfil all the requirements of the entire document life cycle for clients in the office and production printing area. Konica Minolta's Optimized Print Services (OPS) concept combines consultancy, hardware, software implementation and service operation in order to enhance business process efficiency and cost-effectiveness. Its product range extends from colour and monochrome multifunctional and production printing systems, to laser printers and all-in-ones, and to management software that integrates devices seamlessly into work processes and IT environments. To support customers optimally with powerful and sustainable solutions, technology leader Konica Minolta continuously invests in research and development work and regularly sets new standards.
Konica Minolta Business Solutions Middle East FZE is represented by distributors in 9 countries in the Middle East.
With over 41,500 employees around the world (as of December 2012), Konica Minolta, Inc earned net sales of over ¥813 billion (US$ 7.9 billion) in the financial year 2012/13.
For further information about the company, visit www.konicaminolta.com/me or www.biz.konicaminolta.com/where_to_buy/index.html#Middle East
© Press Release 2013
