Kleptika focuses on designing and delivering tailored, agile and efficient solutions for companies placing customer service excellence at the heart of their strategy, whether they are in the Outsourcing, Telecoms, Banking, Healthcare, Automotive or Retail industries.
The company offers a portfolio of consulting services and tailored tools, including customer experience elevation, operational excellence, brand value optimization, and web and mobile applications.
Its pool of expert talents gather extensive skills and experience in the Europe, Middle-East and North-Africa ecosystems, to collaborate with the world's top leaders in solving their toughest challenges, fueling the growth of many industries and positively impacting countless lives.
Kleptika's vision is to transform talents and organizations into citizens of the first Customer Service nation, by promoting and sharing common values such as respect to everyone, engagement in duties, solidarity between all players, and an attitude of openness towards innovation and differences.
Thierry Petrens, Managing Partner of Kleptika quotes: "The tomorrow Customer Service excellence starts today by designing and implementing business centric ecosystems made of talented people and agile processes, supported by seamless technology. Kleptika aims to build a strong collaboration along the whole journey with its clients, through a dynamic approach - Observe, Plan, Execute & Control. As a community-focused company, Kleptika is guided by its vision of enriching people's lives and its belief that it can stimulate human growth by leveraging communications and elevating customer service to help people achieve their full potential."
Sandrine Piedras, General Manager of Kleptika, quotes: "Brand is at the heart of each and every strategic decision, mastering innovation in products and services, and influencing company's culture and identity. Brand is the flag that gathers your talents around a unique vision, and transform your customers in vibrant advocates."
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About Sandrine:
Sandrine owns 10 years of experience in creating and animating innovative and brilliant communication on all type of medium, physical or virtual. She has co-created with clients over Europe and Middle-East initiatives that are optimized to make their brand shine even more, while delivering accurate messages and honored engagements to end-customers and staff.
About Thierry:
Thierry has 21+ years Customer Service experience across Europe, Middle-East and Africa, and is COPC and 6 Sigma certified. Thierry is specialized in setting up, incubating and growing successful projects for customer service organizations by creating an ecosystem of People, Processes and Technology. His tour of duty includes working for some of the largest system integrators, two of the Big 5 Customer Service Providers, and setting up customer service operations for large accounts in Banking, Telecom and Automotive industries.
Kleptika FZ LLC - www.kleptika.com - Address: Marina Plaza, level 27 - Dubai, UAE
Phone number: 04 559 57 90
For more information please contact: Sandrine Piedras - s.kleptika@kleptika.com - 04 559 57 90
© Press Release 2016
