As part of the Bank's efforts to improve universal access to banking services
Kuwait - In line with its commitment to making its banking services more accessible to every segment of the community, Kuwait International Bank (KIB) has redesigned six of its branches in order to accommodate the needs of customers with special needs, including those who are visually impaired and deaf.
The introduction of special needs optimized branches comes as part of KIB’s efforts to promote banking comprehensiveness across the country, in accordance with the regulations instituted by Central Bank of Kuwait and in line with the highest international industry standards. Through a comprehensive program of initiatives targeting the wide spectrum of Kuwait’s society, KIB is committed to improving access to banking services and enhancing financial awareness and literacy.
The special needs friendly branches have all been equipped with ramps and lowered ATMs, to accommodate customers in wheelchairs and grant them easy access to the bank and its services. To serve customers who are visually impaired or deaf, the terms and conditions for KIB’s products and services have been recorded as audio and printed in braille. Additionally, all six branches have been equipped with designated, quick-access parking areas. The newly revamped branches are located in Al-Zahraa, Al-Ahmadi, Fintas, Saad Al-Abdullah and Farwaniya, as well as the Bank’s head office branch on Mubarak Al-Kabeer Street.
In order to make all its channels more accessible, KIB has also added a ReadSpeaker option to its website, which converts written content to speech for users with vision impairments.
“At KIB, we are dedicated to providing the best banking experience and the highest quality service to all our customers, across all segments of the population. We are also constantly working to enhance our current products and services, and introduce new innovative solutions, in order to cater to the needs of the different sections of the population,” said Eugene Galligan, Acting General Manager of the Retail Banking Department at KIB. “Through these newly introduced facilities, we are looking to make our banking experience accessible and convenient for customers who require special support, both in our branches and through our online channels.”
“Our goal is to empower customer with special needs; providing them with all the necessary tools to enable them to conduct their own banking needs comfortably and with maximum levels of independence,” added Galligan.
About Kuwait International Bank
Kuwait International Bank (KIB) is a bank that operates according to the Islamic Shari’ah, based in the State of Kuwait. Incorporated in 1973, and originally known as Kuwait Real Estate Bank, KIB made the transition to its current Islamic operating model in 2007.
Today, KIB is a full service Bank operating through a network of 28 branches spread across the State of Kuwait, and offering a broad range of banking products, services and solutions in accordance with the principles of the Islamic Shari’ah. The Bank’s mission and vision also encompasses a leading social responsibility program that aims at supporting every member of Kuwait’s society by spearheading a multitude of initiatives and activities.
In 2015, KIB embarked on a comprehensive strategic transformation plan, aimed at improving the Bank’s performance indicators, as well as enhancing the quality of its products and services. The three-pronged transformation strategy is set to conclude in 2017, and focuses on propelling the Bank to the forefront of the Kuwaiti banking sector and setting it on a solid path to becoming the “Islamic bank of choice” in the market.
© Press Release 2017
