13 November 2005
Dubai - ITILheads, the Middle East's leading independent provider of ITIL training, recruitment and consulting has extended its IT Infrastructure Library (ITIL) Foundation programmes to deliver accredited ITIL Service Manager classes. This integrated offering will further assist ITILheads clients in achieving first class service delivery whilst making substantial savings in IT cost of ownership.
Training will be delivered by ITILheads' and international partners' accredited instructors who have many years' real-world experience as consultants, assisting organisations with service delivery improvements in an IT environment.
The first ITIL Service Manager class started today in Dubai Knowledge Village. This intensive 2-week course is designed to help IT Service Managers gain a deeper and more practical understanding of ITIL processes, and the key implementation issues - both process oriented and organizational issues. This practical oriented course uses case studies, role plays and presentations to test and improve the students essential managerial skills.
ITIL is recognised as the de-facto worldwide standard for IT Service Management. Offering a vendor and technology independent set of best practice guidance for the effective management of IT services, ITIL improves the efficiency and productivity of IT systems and processes.
"ITILheads' extended ITIL offering will enable us to leverage our consulting expertise in order to provide an enhanced training experience for our clients," commented Marc Christiaens, ITILheads Director of Learning. "Our clients will benefit from complete ITIL support, including certification training, project management for Service Improvement programmes and individual mentoring."
ITILheads' ITIL training capability will be supported by a team of technical consultants with in-depth experience of implementing Service Management technologies in areas such as:
- Asset and Licence management
- Service Level Management
- Service Desk and Problem Management
- Change and Release Management
The following certification routes are now available from ITILheads:
- Foundation Certificate in IT Service Management
- BS15000 for Auditors and Consultants
- Managers Certificate in IT Service Management - Service Support
- Managers Certificate in IT Service Management - Service Delivery
ITILheads offers a broad schedule of public training courses in Dubai and throughout the region. Training programmes, prices and schedule information are available on www.itilheads.com
-Ends-
About ITILheads
ITILheads improves client effectiveness with training and consulting solutions that solve problems, accelerate the transfer of skills and drive business performance. As the partner of choice for many of the top 100 companies and public sector organisations in the Middle East, ITILheads is recognised as the region's number 1 ITIL training company.
Dubai - ITILheads, the Middle East's leading independent provider of ITIL training, recruitment and consulting has extended its IT Infrastructure Library (ITIL) Foundation programmes to deliver accredited ITIL Service Manager classes. This integrated offering will further assist ITILheads clients in achieving first class service delivery whilst making substantial savings in IT cost of ownership.
Training will be delivered by ITILheads' and international partners' accredited instructors who have many years' real-world experience as consultants, assisting organisations with service delivery improvements in an IT environment.
The first ITIL Service Manager class started today in Dubai Knowledge Village. This intensive 2-week course is designed to help IT Service Managers gain a deeper and more practical understanding of ITIL processes, and the key implementation issues - both process oriented and organizational issues. This practical oriented course uses case studies, role plays and presentations to test and improve the students essential managerial skills.
ITIL is recognised as the de-facto worldwide standard for IT Service Management. Offering a vendor and technology independent set of best practice guidance for the effective management of IT services, ITIL improves the efficiency and productivity of IT systems and processes.
"ITILheads' extended ITIL offering will enable us to leverage our consulting expertise in order to provide an enhanced training experience for our clients," commented Marc Christiaens, ITILheads Director of Learning. "Our clients will benefit from complete ITIL support, including certification training, project management for Service Improvement programmes and individual mentoring."
ITILheads' ITIL training capability will be supported by a team of technical consultants with in-depth experience of implementing Service Management technologies in areas such as:
- Asset and Licence management
- Service Level Management
- Service Desk and Problem Management
- Change and Release Management
The following certification routes are now available from ITILheads:
- Foundation Certificate in IT Service Management
- BS15000 for Auditors and Consultants
- Managers Certificate in IT Service Management - Service Support
- Managers Certificate in IT Service Management - Service Delivery
ITILheads offers a broad schedule of public training courses in Dubai and throughout the region. Training programmes, prices and schedule information are available on www.itilheads.com
-Ends-
About ITILheads
ITILheads improves client effectiveness with training and consulting solutions that solve problems, accelerate the transfer of skills and drive business performance. As the partner of choice for many of the top 100 companies and public sector organisations in the Middle East, ITILheads is recognised as the region's number 1 ITIL training company.
For further information please contact:
Marc Christiaens
ITILheads
PO Box 32077
Al Durrah Tower M45
Sheikh Zayed Road
Dubai
Tel: 971 4 8824453
Tel: 971 50 5518310
E-mail: info@itilheads.com
Website: www.itilheads.com
© Press Release 2005
