National carrier becomes the first airline in the region to receive ISO certification in Quality Management, Service Management and Information Security Management Systems.
Manama - Gulf Air, Bahrain's national carrier,recently became the first airline in the region to be certified with Information Technology ISO certifications in the three areas of Quality Management, Service Management and Information Security Management Systems.
Following a comprehensive internal and external audit conducted by RINA Services, a leading classification society,Gulf Air was awarded the ISO 9001 Certification (Quality Management), ISO 20000 Certification (Service Management) and, for the second year in a row, the ISO 27001 Certification (Information Security Management System).
Commenting on the airline being awarded three ISO certifications, Gulf Air Acting Chief Executive Officer Mr. Maher Salman AlMusallam said:"Quality, service and security are three of the most important facets of customers'online experience. As such, Gulf Air continually strives to safeguard and enhance these three areas across the organization - including our critical Information Technology component. We are delighted to achieve yet another 'first' in our IT offering and pleased to be recognized for our team's work in further helpingto achieve customer satisfaction."
Gulf Air Director of Information Technology, Dr. Jassim Hajicommented: "These three ISO certifications are a reflection of the airline's efforts to monitor, measure, control and improve the quality of delivered IT services, applybest practice IT service management with a benchmarked approach to continuously improve our service delivery and, importantly, implement proactive measures to safeguard the integrity, confidentiality and availability of information. These are all essential components in ensuring we satisfy our passengers in terms of IT quality, service and security."
Andrea Di Bella - RINA's Middle East Area manager spoke at the event: "It is a true pleasure, for RINA to recognizea company such as Gulf Air that, seeingtechnology as a key contributor to the airline's sustainable development, has worked to develop an efficient management system tailored to the business processes, to maintain and constantly improve performance.RINA is delighted to support Gulf Air in its journey of continuous performance enhancement with regards to quality, environment and safety related issues."
To date, Gulf Air is one of few regional airlines to hold the global ISO certification for its information security management system.The national carrier's most recent IT achievements include being the first organization in Bahrain to introduce Private Cloud Computing in its IT operations that enables it to achieve much faster and more efficient business performance, resulting in enhanced customer service in every step of passengers' journeys.
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About Gulf Air
Gulf Air, the national carrier of the Kingdom of Bahrain, commenced operations in 1950, becoming one of the first commercial airlines established in the Middle East. Today, Gulf Air is a major international carrier serving 38 cities in 23 countries spanning three continents. The airline operates one the largest networks in the Middle East, with double daily flights to over 10 regional cities, from its hub at Bahrain International Airport. Gulf Air serves all its destinations with a combination wide and narrow body fleet totaling 26 modern aircraft. Renowned for its traditional Arabian hospitality, evidenced by the airline's signature family and business friendly products, Gulf Air is committed to being an industry leader and developing products and services that reflect the evolving needs and aspirations of its passengers.
Gulf Air connects Bahrain to the world and, as such, is a key national infrastructure asset, serving as a powerful driver for the economy and supporting the Kingdom's on-going economic growth.
Gulf Air was the Official Airline and Sponsor of the Gulf Air Bahrain Grand Prix 2014 and the Bahrain International Airshow 2014.
For media enquiries, please contact:
Azza Mubarak Matar
Manager Communications
Gulf Air Tel: +973 17338765 / +973 39652012
Email: Azza.Matar@gulfair.com
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© Press Release 2014
