Middle East award crowns Genesys for unmatched customer experience solution

Dubai, UAE — Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, has earned the honour of Best Customer Experience Platform at the 2017 Annual Middle East Call Centre Awards. The prestigious award recognizes Genesys for its outstanding customer experience solutions.

Commenting on the win, Mohamed Afifi, regional director of Genesys Middle East, said: “We earnestly believe that great customer relationships lead to great business outcomes. But we live in an age where customers use an average of nine touch-points to connect with companies, which means it’s harder than ever for companies to nurture those relationships and effectively engage the people they serve.”

“This award is a gratifying signal that Genesys is delivering on its promise to ensure that every interaction is of the best possible quality—no matter the sector. It also reaffirms the choice that 10,000 companies around the world count on our omnichannel platform to deliver great customer experiences every time, on every channel,” said Afifi.

The 2017 Annual Middle East Call Centre Awards, evaluated various vendors across the region before singling out Genersys for its offering.

The president of awards organizer INSIGHTS Middle East, Dominick Keenaghan, said: “I am delighted to announce that Genesys was the clear and deserved winner in this year’s Best Customer Experience Platform category; their focused and dedicated regional team are to be highly commended accordingly.

“The INSIGHTS Middle East Call Centre Vendor Awards highlights excellence, achievement and innovation in the fast-evolving, regional contact centre industry. In particular they seek to recognise how particular technology solutions are increasing operational efficiency and effectiveness, and improve the customer experience. In addition, the panel of international judges is looking to assess how a vendor supports its solution after implementation and what the reported return on investment is calculated to be.”

The Genesys customer experience platform powers exceptional customer experiences for organizations of all sizes, regardless of whether they prefer cloud-based or on-premise solutions. Below are the key portfolio offerings:

The Genesys Customer Experience Platform Portfolio includes:

·         PureCloud by Genesys is a unified, all-in-one customer engagement and employee collaboration solution that is easy to use and quick to deploy. A true cloud offering, PureCloud by Genesys is flexible, open, feature-rich, and built for rapid innovation.

  • PureConnect is a proven, all-in-one multichannel engagement offering that is rapid to deploy, simple to administer, flexible, and easily tailored to meet specific needs. It comes with comprehensive services for mid-size to large organizations and is available both on-premise and in the cloud.

  • PureEngage is the only true omnichannel customer engagement suite for global businesses to deliver competitively superior experiences – providing real-time contextual journeys, world-class orchestrated routing, and digital transformation at any scale.

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About Genesys
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Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog.

© Press Release 2017