Amman, June 6th, 2010 - ProServ, a leading process excellence solution's provider in the Middle East, has recently completed the implementation of an electronic quality management system (eQMS) at GAC Jordan, a member of the GAC Group and a leader in shipping and logistics services, that will enable the company to better manage and digitize it's quality management system's procedures and associated documentation helping to reduce inefficiencies and optimize productivity.

The eQMS is based on the Business Process Analysis (BPA) solution of iGrafx and will create a central repository for sharing and communicating process knowledge whereby all GAC's procedures, flowcharts and documentation can be managed and published to staff via the company's intranet, enabling a high level of communication and collaboration throughout the company's offices.  

Mr. Fadi Nasser, General Manager of GAC Jordan, stated "The implementation of the eQMS will enhance the company's productivity and efficiency by simplifying and improving communication between departments and staff. At the same time, we will have improved document control in addition to moving us closer to becoming a paperless office and a more environmentally responsible company by reducing our need for sharing hardcopy documents."

"As GAC Jordan boasts an already established and well organized quality management system, ProServ's team was able to execute the project including installation, setup, and end-user training in less than five working days" said Emad Ghattas, ProServ Regional Director.

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About GAC Group
GAC is a global provider of shipping, logistics and marine services. These services are constantly being refined and integrated to serve our customers' increasing need for competitive solutions. Emphasising trust, reliability and a strong human touch, GAC has been building its reputation in its chosen markets since 1956.

Headquartered in Dubai,  GAC employs over 9,000 people in more than 300 offices worldwide.

About GAC Shipping
GAC Shipping is a global leader in ship and hub agency services. It represents more than 3,500 Principals and handles more than 50,000 vessels annually. In addition to ship/hub agency services, GAC Shipping is an experienced provider of bunker supplies, ship-to-ship Transfers (with GAC Marine), canal transits and ship supply services. It also acts as correspondent for most International Group P&I Clubs.

About GAC Logistics
GAC Logistics serves the worldwide needs of manufacturers, distributors and retailers with particular emphasis on the fast moving consumer goods (FMCG), textiles, pharmaceuticals, automotive parts, electronics, entertainment and oil & gas sectors. It delivers a complete range of supply chain and logistics solutions, including air and sea freight, warehousing and distribution, road transportation, project logistics, ship spares logistics, international moving and courier services. GAC Logistics, GAC Shipping and GAC Marine combine their expertise to provide a world-leading ship spares delivery service offered through GAC Marine Logistics.

About GAC Marine
GAC Marine's vessels and crews support the offshore oil & gas and construction industries, providing anchor handling, personnel & supply, safety & security, fire & rescue, towage, and ship-to-ship transfer services. GAC Marine's growing fleet includes high-speed supply boats, tugs, barges, floating cranes and landing craft. The fleet also has a long history of engagement with inshore project cargo transportation and offloading.

About GAC Solutions
GAC Solutions is a special business unit set up to provide value-added products to the shipping and marine industries. It combines GAC's knowledge and long standing relationships with its shipping and marine customers with the products of world-leading suppliers. Services range from class-approved fire, rescue & safety systems provision and servicing, weather solutions, protective solutions, ship lay-up services, workwear design and manufacturing, office solutions, and the list is growing.

About ProServ Solutions
ProServ provides professional services and solutions for Business Process Management, Risk & Compliance Management, and Corporate Performance Management that assist organizations manage transition caused by strategic or regulatory demands.  Since 2003, ProServ has specialized in providing solutions that help people and organizations take control of their business processes and achieve their goals.

ProServ is a highly recognized process optimization professional services' provider specialized in process design, analysis, optimization, and control for risk management and compliance. ProServ cooperates with an extensive network of talented strategic partners in the Middle East to better serve its valued clients. With an extensive experience in process, risk and performance management, ProServ is the Middle East process optimization provider of choice for leading private and public sector organizations.

For further information please contact:
GAC Jordan
Ship Services: 5690891 ext 8401
Logistics Services: 5690892 ext. 8201
 
iRelations
Nabih Al Momaiz
Account Manager
iRelations
Tel: +9626 461 1014
Fax: +9626 461 1018

© Press Release 2010