Eros Group aspires to establish new benchmark in customer service with the new care centre
Dubai, December 29, 2004: Eros Group, sole distributors of Samsung Electronics' digital products including mobile phones in the UAE, and one of the leading players in consumer electronics, telecom and allied multi-products in the Middle East region, today announced the opening of its exclusive 'Samsung Customer Care Centre' in Dubai, UAE. The new care centre, which is designed to offer enhanced service-experience to consumers, is in tune with Samsung Electronics' global initiative to provide the highest level of support, service and responsiveness to its customers and dealers.
Speaking on the occasion, Mr Deepak J Babani, Chief Executive Officer, Eros Group said, "Samsung has consistently established customer-excellence benchmarks by providing innovative and high technology products to consumers. The opening of the new customer care centre by Eros Group, which is in line with Samsung's and our vision of consistently delivering on this unrivalled benchmark, will further enable us to strengthen our relationships with customers across the UAE."
"Samsung is a highly customer-centric company. We have the unique distinction of not only believing in the business maxim, 'Customer is the King' but also of practicing it. Samsung was the first company to take advantage of Etisalat's advanced 800-toll free offer and launched its 800-SAMSUNG call centre service this year. In 2003, Samsung rolled out the COSMOS software to integrate its business operations with the Eros Group for higher productivity and enhanced efficiency, and the start of the year 2005 will see the 'Samsung Customer Care Centre' where customers can expect a truly world-class Samsung experience, said Mr. Y. Y. Shin, General Manager, Samsung's Gulf Customer Satisfaction headquarter.
"Furthermore, Samsung will continue to invest in similar customer-excellence services and ensure that there is a premium Samsung Customer Care Center located in each of the major cities across UAE," Mr. Shin added.
To celebrate the opening of the 'Samsung Customer Care Centre', Eros Electricals is to commence a special offer from the 2nd of January until the 9th of January of 2005. Consumers can avail of following special offers during the week by visiting the 'Samsung Customer Care Centre' located at Deira, Dubai near Cars Garage (for directions please call 800-SAMSUNG).
Free Samsung Gift for all customers
Special Discount on Samsung products sold by Eros Electricals for visitors to Samsung Customer Care Centre during the week.
The new state of the art Customer Care Centre is designed to maximize customer's comfort level with the following:
* Open, large reception area
* Modern service reception counters designed for customer comfort and ease of interaction with service agent
* Samsung's COSMOS (Comprehensive Solution for Management of Samsung Services) CRM Solution for optimal customer service management.
* Two computer stations with internet access for customers to browse the internet
* A software, ringtones and games download area for users of Samsung Mobiles
* A display area with a select collection of Samsung's mobiles an digital products
* Free delivery and installation of plasmas, projection TV, LCD TVs of large sizes. On site service is also given for the mentioned products.
* Free standby mobiles for all warranty repairs.
* Free software upgrades for EROS marketed mobiles.
* Eros dealers, distributors and corporate clients can, in the near future, access the information on status of sets under repair on the Samsung website: www.samsungmea.com.
Customers of Samsung products sold by Eros Electricals will benefit from the new Samsung Customer Care Centre for all their service needs, as this is designed to enhance Samsung's reputation as a world class manufacturer of mobile phones and digital electronics products
Samsung's mobile phones business, part of Samsung Electronics, is currently ranked the third largest manufacturer of mobile GSM and CDMA handsets in the world. Since entering the mobile phone market Samsung, which produces 3 handsts th t three handsets every second, was first to launch the MP3 phone, WAP phone and has pioneered dual-screen technology as well as full TFT-LCD colour display.
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Editors' Note:
About Samsung Electronics
Founded in 1969 in Korea, Samsung Electronics today has 25 production bases worldwide and 59 sales subsidiaries in 46 countries. Samsung Electronics global strategy involves eight main regions: North America, Europe, Southeast Asia, Central Asia, Middle East & Africa (MEA), China, CIS and Latin America. Based on its vision of 'digital convergence' where everything will be integrated through networks, Samsung Electronics has currently positioned itself into four main business units, Home Network, Office Network, Mobile Network, and Core Components, producing the world's most innovative digital products. Currently, Samsung Electronics is the world's largest computer display manufacturer.
Eros Group is one of the leading distributors and retailers in consumer electronics, digital products, telecom, air conditioning and allied multi products in the Middle East Region. The Group distributes brands like Samsung. The Group has its own retail outlets, well equipped infrastructure for logistics, an excellent set up for service, an up-to-date IT system in place all of which make the Eros Group an efficient setup to remain a frontrunner in the market. The Eros Group has its showroom in: Dubai, Abu Dhabi, Sharjah, Fujairah and Ras-Al-Khaimah.
For further information, please contact:
Anupama Gupta
IAS-Hanmer & Partners
Dubai Media City
Ph: 050- 558 3736
© Press Release 2004
