British Standards Institution (BSi) certification contributes in improving Bank's efficiency, effectiveness and customer service

Dubai, 13 April 2010:  Emirates NBD, the leading bank in the region has been awarded the ISO 9001 quality certification by the British Standards Institution (BSi), a leading global provider of management systems assessment and certification solutions.  The Bank received the certification at a ceremony attended by HE Guy Warrington, British Consul General in Dubai and representatives of the BSi and members of the management of  Emirates NBD's Group IT Department.

The ISO 9001 is the world's most established quality framework, used by more than 750,000 organisations in 161 countries, and sets the standard for quality management systems.

Abdulla Qassem, Group Chief Operating Officer, Emirates NBD said: "The ISO 9001 certification will contribute in enhancing the management, development, implementation and maintenance of information technology at Emirates NBD.

"Every member of the Emirates NBD's IT department has made a concerted effort to gain this certification and the external validation of this achievement marks a milestone in our roadmap to improve efficiency, effectiveness and deliver superior customer service.

"We now have a common set of defined processes and controls within the Quality Management framework for the delivery of IT services, with a focus on how to provide high quality customer service within the bank," said Mr. Qassem.

Omar Rashid, Sales and Marketing Manager, Middle East and Africa at BSi said: "Every organisation would like to improve the way it operates, whether that means increasing market share, driving down costs, managing risk more effectively or improving customer satisfaction. A quality management system gives you the framework you need to monitor and improve performance in any area you choose.

"ISO 9001 can help all kinds of organisations to succeed through improved customer satisfaction, staff motivation and continual improvement.  We congratulate Emirates NBD on achieving this certification and look forward to developing our relationship with them as their certification body."

Since its foundation in 1901, BSi Group has grown into a leading global independent business services organisation that inspires confidence and delivers assurance to customers with standards-based solutions.  Originating as the world's first national standards body, the Group has more than 2,250 staff operating in over 100 countries through more than 50 global offices.

The company has a strong presence in the Middle East, with regional headquarters in Dubai, and offices in Abu Dhabi, Egypt, Saudi Arabia, Iran and Qatar, serving 1,500 clients.

BSi Group provides a wide range of services including the development and sale of private, national and international standards and supporting information, second and third-party management systems assessment and certification, testing and certification of products and services, performance management software solutions, training services in support of standards implementation and business best practice.

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About BSI Management Systems
BSI, the world's leading management systems registrar, provides a range of registration and assessment services for ISO 9000, ISO 14001, ISO/TS 16949, QS-9000, ISO 27001, AS 9100, TL 9000, CMSAS 86:2000, OHSAS 18001 and BS 25999.

The implementation and registration of a management system helps an organization achieve continuous performance improvement and demonstrates to customers, competitors, suppliers, staff and investors, that an organization uses industry-respected practices.

Registration with BSI is the best way to ensure your company is recognized immediately as a world leader in your field. Our highly qualified professional assessors are paired with you based on similar industry backgrounds so we both speak the same language and have the best possible understanding of your business processes and procedures

BSI Management Systems operates in the Middle East from its Dubai office to provide local support and service to the region. This office currently serves over 1,500 clients.

About BSI Group
BSI Management Systems is part of BSI Group, a global independent business services organization that inspires confidence and delivers assurance to customers with standards-based solutions. Originating as the world's first national standards body, the Group has over 2,250 staff in more than 50 global offices. The Group's key offerings are:

  • The development and sale of private, national and international standards and supporting information

  • Second and third-party management systems assessment and certification

  • Product testing and certification of services and products

  • Performance management software solutions

  • Training services in support of standards implementation and business best practice.

For further information please visit www.bsigroup.com

About Emirates NBD
Emirates NBD (DFM: Emirates NBD) is a leading bank in the region.

Emirates NBD has a leading retail banking franchise in the UAE, with 132 branches, 705 ATMs and SDMs. It is a major player in the UAE corporate banking arena, and has a strong Islamic banking, investment banking, private banking, asset management and brokerage operations. 

The bank has operations in the UAE, the Kingdom of Saudi Arabia, Qatar, the United Kingdom and Jersey (Channel Islands), and representative offices in India, Iran and Singapore. For more information, please visit: www.emiratesnbd.com

For more information, please contact:
Ibrahim Sowaidan
Direct: 00971 4- 609 4113
Mobile: 00971 50 653 8937
Email: ibrahims@emiratesnbd.com

Ramy Lawand
Direct: 00971 4 201 2204
Mobile: 00971 056 675 9894
Email: lawandr@emiratesnbd.com

Claire Andrea
Direct: 00971 4-609 4143
Email: clairea@emiratesnbd.com

For further press information please contact 
Lindsay Johnston / Danielle Goff
Total Communications
Tel: + 971 4 336 9909
Mob: +971 50 152 3368
Email: lindsay@totalcompr.ae / danielle@totalcompr.ae

© Press Release 2010