Abu Dhabi: Emirates Motor Company - Commercial Vehicles (EMC - CV) has been honoured with a prestigious international industry award in recognition of its outstanding levels of after-sales service and customer care.

Abu Dhabi-based EMC - CV was presented with the prize for ‘Best Service and Parts Performance for 2017 - Vans’, as the top performing general distributor of Mercedes-Benz commercial vehicles outside of Europe.

This is the first time EMC - CV wins this global award from the Daimler AG Vans division, and the first time a general distributor from the MENA region has been presented with the trophy.

EMC - CV, the authorized distributor of Mercedes-Benz vehicles in the Emirate of Abu Dhabi and the flagship company of ALFAHIM, saw off competition from distributors in 116 countries to win the coveted title.

The award is the culmination of 12 months of hard work by the EMC - CV After-sales team and its ongoing dedication to customer satisfaction.

Thomas Greipel, General Manager Vans DCV MENA, officially presented the trophy to Mr. Bilal AlRibi, General Manager of EMC - CV, and Mr. Zavisa Stojanovic, Manager Aftersales EMC - CV, at a ceremony.

Mr AlRibi said: “Winning the award for ‘Best Service and Parts Performance for 2017 – Vans’ is a significant honour for EMC - CV. We are delighted to have been presented with this iconic international award as recognition of the after-sales team’s commitment to excellence.

“Providing our customers with the best service and after-sales experience is what sets us apart from our competitors. We look forward to building on this success and further establishing EMC - CV as the leading distributor of Mercedes-Benz Commercial Vehicles in the region and beyond.”

EMC CV After-sales Manager Zavisa Stojanovic said: “We always strive to provide innovative, comprehensive and tailored after-sales solutions for our customers. We have fleet technical support teams at various locations within Abu Dhabi that provide 24/7 service with three mobile workshops.”

The authorised Mercedes-Benz distributor in Abu Dhabi, EMC serves a premium client segment in the region, including dignitaries, the UAE government, oil companies and the business community.

About EMC

The development of the Emirates Motor Company (EMC) reflects the phenomenal growth and success of ALFAHIM as a whole. Since becoming the authorized general distributor for Mercedes-Benz in the Emirate of Abu Dhabi in 1962, EMC has continued to grow and now houses the world's largest Mercedes-Benz facility. Housing Emirates Motor Company- Passenger Cars (EMC-PC) and Emirates Motor Company- Commercial Vehicles (EMC-CV), EMC has become synonymous with immaculate quality.

EMC markets, distributes and services all Mercedes-Benz vehicles, from luxury saloons to the largest trucks, and provides Mercedes-Benz qualified service with high and consistent availability of genuine parts. Innovative customer-oriented marketing programs, designed to provide comprehensive support to its loyal clientele, remain EMC's primary focus.

Operations in Abu Dhabi are carried out from purpose-built premises with a well-integrated network of showrooms, offices, part depots and workshops. EMC serves a premium client segment in the world, including dignitaries, the UAE government, oil companies and the business community. Moreover, EMC is constantly involved in community-driven activities that include social, environmental, charitable, and sports-related.

www.emc.mercedes-benz.com

About ALFAHIM

ALFAHIM is one of the UAE’s most successful family businesses. Based in Abu Dhabi, the group has played an intrinsic role in the development of the country’s progressive economy, and continues to harness its assets to deliver on a clearly defined mission: To remain a leading sustainable group of companies providing prosperity for future generations across multiple industries.

Through its portfolio of companies across the automotive, real estate, energy and travel sectors, the group is a key contributor to Abu Dhabi’s Economic Vision 2030 leading to a more sustainable and diversified economy.

www.alfahim.com

About Daimler Commercial Vehicles

Daimler Commercial Vehicles MENA FZE (DCV MENA) is one out of 6 Regional Centers worldwide located in Dubai and responsible for all Commercial Vehicles related activities of Daimler in the Middle East and North Africa. The entity is responsible for the group's full Commercial Vehicles portfolio in the region – from the Mercedes-Benz Citan city van to the heavy-duty Mercedes-Benz Actros truck. The Regional Center manages Sales and Customer Services & Parts activities for the brands Fuso, Mercedes-Benz and Setra in the following markets: Afghanistan, Algeria (Fuso only), Bahrain, Egypt, Iran, Iraq, Jordan, Kuwait, Lebanon, Libya, Morocco, Sultanate of Oman, Pakistan, Qatar, Kingdom of Saudi Arabia, Syria, Tunisia, United Arab Emirates (UAE) and Yemen.

https://www.daimler.com/en/

© Press Release 2018

Disclaimer: The contents of this press release was provided from an external third party provider. This website is not responsible for, and does not control, such external content. This content is provided on an “as is” and “as available” basis and has not been edited in any way. Neither this website nor our affiliates guarantee the accuracy of or endorse the views or opinions expressed in this press release.

The press release is provided for informational purposes only. The content does not provide tax, legal or investment advice or opinion regarding the suitability, value or profitability of any particular security, portfolio or investment strategy. Neither this website nor our affiliates shall be liable for any errors or inaccuracies in the content, or for any actions taken by you in reliance thereon. You expressly agree that your use of the information within this article is at your sole risk.

To the fullest extent permitted by applicable law, this website, its parent company, its subsidiaries, its affiliates and the respective shareholders, directors, officers, employees, agents, advertisers, content providers and licensors will not be liable (jointly or severally) to you for any direct, indirect, consequential, special, incidental, punitive or exemplary damages, including without limitation, lost profits, lost savings and lost revenues, whether in negligence, tort, contract or any other theory of liability, even if the parties have been advised of the possibility or could have foreseen any such damages.