Valet parking, electronic ticketing introduced
Focused customer teams for individualized service
A dedicated freehold registration desk
Dubai, September 2, 2006: Global real estate major Emaar Properties has strengthened its new Customer Center at the Ground Floor of Building 1 at Emaar Business Park with an array of client-centric efficiency measures including free valet parking, electronic ticketing and a dedicated desk for freehold registration procedures.
Opening officially on September 3, 2006, the one-stop customer centre will also have exclusive teams of professionals working on the ten different services including Customer Care, Home Orientations, Property Handover, Property Transfer, Home Alterations, Property Registration, Mortgage Registration, Utilities, Bill and Installment Payments, and Issuance of Certificates.
"The promulgation of the Dubai Property Law enabling freehold registration has given a fillip to the property market," said Ahmad Al Matrooshi, UAE Managing Director, Emaar Properties. "As the pioneer of freehold developments in the UAE, Emaar has decided to scale up its customer center capabilities to prepare itself for the forthcoming freehold registration procedures. When the process begins in the near future, a team of dedicated professionals will be in place to assist our home-owners in freehold registrations at the new Customer Center."
Efficiency measures at the new customer center include free valet parking and an advanced electronic ticketing system that streamlines visitor turnout based on their needs. "Emaar believes in efficient time management and through our new electronic ticketing system, we are limiting delays and channelizing customer queries more effectively," said Mr Al Matrooshi. "Customers can now choose the desired customer service from Emaar's ten services, all operating under one roof, at the meet and greet desk. Trained representatives will guide them to the right customer service teams."
Emaar established its customer service department in 2003 to integrate the service support required from its large client base across various properties. "Today, Emaar has more than 14,000 home-owners and to serve them better it was crucial to have a one-stop customer center," added Mr Al Matrooshi. "The new Customer Center employs advanced technology to ensure that high levels of efficiency are maintained."
The Emaar Customer Center is open from 8am to 4.30pm, Sunday through Thursday. In a bid to forge closer ties with its clients, Emaar had also unveiled a Community Management Department recently.
Emaar has a successful track-record of developing many master-planned communities in Dubai including the Dubai Marina, Arabian Ranches and Emirates Living comprising Emirates Hills, The Springs, The Lakes, The Meadows, The Views and The Greens. Emaar's flagship development is Downtown Burj Dubai, which features the Burj Dubai, the world's tallest tower when completed in 2008.
Emaar strengthened its international presence recently with the acquisition of John Laing Homes, the second largest privately held homebuilder in the US; and Hamptons International, a premier UK realtor. The company is also opening a full-fledged representative office in China, and has unveiled prestigious projects in Saudi Arabia, Morocco, Egypt, Tunisia, Turkey, Syria, Pakistan and India.
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Note to Editors
About Emaar Properties PJSC:
Emaar Properties, the Dubai-based Public Joint Stock Company and one of the world's largest real estate companies, is listed on the Dubai Financial Market and is part of the Dow Jones Arabia Titans Index. The company recently announced that its net profits for the half year ended 30 June 2006 reached AED 3.053 billion (US$0.831 billion) - a significant gain of 21 per cent over the first-half 2005 results of AED 2.533 billion (US$0.690 billion) - reflecting the remarkable growth the company has gained since its inception in 1997.
With more than 14,000 homes handed over to customers, Emaar has several major real estate projects under various stages of development in Dubai including Arabian Ranches, Dubai Marina, Emirates Hills, The Views, The Meadows, The Springs, The Lakes and The Greens. The company also owns and manages the Gold and Diamond Park.
Emaar has marched ahead with the construction of its AED 73 billion (US$20 billion) Downtown Burj Dubai development, which comprises the Burj Dubai - the tallest tower in the world when completed in 2008, The Dubai Mall, Burj Dubai Business Hub, The Lofts, The Old Town, The Old Town Island, Burj Dubai Boulevard, The Residences, Burj Views, man-made lakes, landscaped parks and gardens.
The company has joint ventures and projects across the region covering India, Egypt, Turkey, Morocco, Bahrain, Syria, Jordan, Pakistan, Lebanon, Tunisia and Saudi Arabia. In July 2006, Emaar also announced the opening of a full-fledged representative office in China, thus becoming the first Middle East property developer to effectively tap the potential offered by the world's second largest economy. Emaar also entered the US market by acquiring John Laing Homes, the second largest privately held homebuilder in the U.S., thus creating one of the world's leading real estate developers in residential homebuilding.
Major international projects include: Uptown Cairo and Smart Village, both in Egypt; Boulder Hills, a world-class leisure and residential community in Hyderabad, India; multiple resort projects in Morocco, including Amelkis II & III and Bahia Bay, luxury residential golfing communities; Eighth Gate project in Damascus, the city's first master planned community; and Lakeside in Istanbul, a landmark development for Turkey's cultural and commercial hub. In Saudi Arabia, Emaar is embarking on the creation of the AED 98 billion (US$26.6 billion) King Abdullah Economic City, a mixed use development covering 55 million square metres of greenfield land with a 35 km shoreline close to the port city of Jeddah.
Emaar recently joined hands with The Turner Corporation, a leading international building services provider, to form a new entity, Turner International Middle East Ltd (Turner International ME) to jointly tap regional growth opportunities.
In a move that scaled up its core competency in product sales across the international arena, particularly the Western hemisphere, Emaar acquired Hamptons International, the UK-based subsidiary of premier property developer Wheelock Properties (Singapore) Ltd in a deal worth AED 562.45 million (US$153.05 million). The acquisition covers Hamptons' UK offices and its joint venture with CB Richard Ellis Hamptons International in the UK and Hamptons International Oman; and will build Emaar's international network of offices to over 130 over the next few years.
Last year the property developer announced plans to aggressively expand the retail sector with investments of over AED 15 billion (US$4 billion) to develop approximately 150 malls in the larger emerging markets of the Middle East, North Africa (MENA) and the Indian subcontinent. In addition, Emaar has teamed up with Giorgio Armani S.p.A to build and manage 10 Armani hotels and resorts across the world; an Armani hotel will feature in Emaar's flagship Burj Dubai tower.
Earlier this year the company announced plans to expand its investments into the education and healthcare business. The education initiative will involve the establishment of international schools in the MENA region and India, which will offer premium quality education and an integrated curriculum for students ranging from kindergarten to tertiary levels. Emaar's healthcare diversification will see the company invest around AED 18.35 billion (US$5 billion) over the next decade in the MENA and South Asia markets with the construction of hospitals, clinics and medical centres and the investment in the provision of world-class healthcare services.
While continuing to actively pursue expansion in its core business of innovative, high quality real estate development, Emaar has diversified into related business lines to further build value for its 59,000 shareholders, which includes the Government of Dubai. Emaar owns and manages EMRILL, a joint venture with the UK-based Carillion which provides innovative property and facilities management services. Emaar also holds 30 per cent equity in Dubai Bank, focused on retail and commercial banking and is the majority shareholder in Amlak Finance, UAE's leading Islamic home financing company. For further information, please visit www.emaar.com.
For further information, please contact:
Kelly Home / Nivine William
ASDA'A Public Relations
Exclusive Affiliate of Edelman PR Worldwide in Middle East & North Africa
Tel: (+971 4) 335 5969;
Fax: (+971 4) 335 6080
E-mail: k.home@asdaa.com, n.william@asdaa.com
© Press Release 2006
