E-Vision customers get 24x7 support


Dubai, UAE, February 22nd, 2004 – E-Vision, the UAE’s only digital cable TV provider, has extended its customer support operations through the introduction of round-the-clock customer care, making it the first pay TV provider to offer 24 hours 7 days a week customer care in the UAE.
 
E-Vision’s contact centre staff are now available around-the-clock to offer support to their subscribers in Abu Dhabi, Dubai, Sharjah, Ajman and Al Ain.  .
 
“Over the last 12 months E-Vision has more than doubled its offering,” said Humaid Rashid Sahoo, E-Vision's Chief Executive Officer. “With this continuing growth in customer base, coupled with the geographic expansion of E-Vision’s service coverage, comes an increasing responsibility to ensure E-Vision provides the proper level of customer care.”
 
Drawing upon the region’s digital TV entertainment providers, E-Vision offers its subscribers Showtime Cable, ART Cable, Orbit Vision, e-Pehla and e-Firstnet, all of which will be covered by the enhanced customer service operations.
 
According to Sahoo, the diversity of E-Vision’s offering poses unique challenges in terms of customer care. “In the UAE, only E-Vision offers this cross-vendor selection of entertainment packages, which means our support staff must be conversant with a variety of differing product packages, not to mention E-Vision’s own unique products such as the UAE’s only dedicated children’s channel, e-junior, E-Games and E-View pay-per-view movies,” he explained.
 
“By offering customers round-the-clock support, E-Vision is placing itself in the best possible position to speedily and effectively attend to any issues facing our customers regardless of day or night.”
 
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About E-Vision
E-Vision is the only digital cable TV platform in the UAE. It comprises over 180 high quality channels which include movies, sports, news and eView pay per view service that cater to the needs of the diverse population of the UAE. An interactive games channel, offering a choice of five games 24 hours a day, is also available free of charge to all subscribers, with further interactive services, such as the Electronic Programme Guide, planned for the near future. E-Vision is currently available in Abu Dhabi, Dubai, Sharjah, Ajman and Al Ain. For more details on the channels available, promotional offers, subscriptions and areas already covered by E-Vision's services, people can visit the company's regional sales offices, its resellers' showrooms or Jumeirah Post Office in Dubai where E-Vision subscription services are available. They can also contact the company's customer service center by calling the toll free number 800-5500 or log onto www.evision.ae.

© Press Release 2004