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The service is under consideration with Dubai Airports
Roads and Transport Authority - Zakia Suhail Al Masharrakh:
The Dubai Taxi Corporation (DTC), Roads and Transport Authority (RTA), is considering offering a new service enabling customers travelers via Dubai Airports to have their airport check-in procedures finalized during their taxi ride. The service, which is being coordinated with Dubai Airports, is intended to serve the needs of passengers in a handy manner, and offer them superb services befitting the strategy of the Dubai Government for making people happier.
"The idea is one of RTA's initiatives for delivering excellent services capable of raising the satisfaction and happiness of both customers and visitors of Dubai. The idea, which is a brainchild of Abdulla Al Meer, Director of Business Development, was shared with Dubai Airport where it was warmly received, especially as it is unprecedented in any airport or taxi operator worldwide. Coordination is in hand to review the requirements of implementation," said Ahmed Khalfan Al Suwaidi, CEO of the DTC.
"Under the initiative, the DTC will facilitate the check-in formalities when a taxicab is ordered by a traveler to be lifted from home or place of work. The vehicle dispatched will be fitted with the equipment required to complete the check-in procedure such as a scale for checking the weight of the luggage, issuing the Luggage Tag, and printing the Boarding Pass. The vehicle will then lift the passenger and the luggage to the airport where the traveler will only need to go the Gate for boarding," added Al Suwaidi.
"The undergoing review is focused on the positives of this service and the amount of satisfaction and happiness it will add to passengers by facilitating their travel procedures, and minimizing the congestion at the entrance of the airport check-in queues. The initiative will thus expedite and facilitate the check-in process, and avoid any delay in catching the departure time. The plan covers examining all improvement potentials and taking different procedures to avoid any negative issues that might block this delivery of this service in cooperation with the internal bodies at the Agency & the RTA as well as external bodies such as Dubai Airports among others," he explained.
"The DTC manages 350 taxicabs deployed exclusively at the Dubai Airports to serve arriving passengers in addition to 113 vehicles dedicated for VIPs, and 100 ladies & families taxis, and 7 taxis for the disabled. These vehicles pick up passengers arriving in Dubai Airports to any destination in the UAE 24 hours a day. They have dedicated parking places at Terminal 1, 2 and 3 as well as Al Maktoum International Airport. The service is run by distinguished drivers who are well trained on offering top class services in a highly efficient manner.
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© Press Release 2015
