Eng Abdul Aziz Malik, CEO of the Dubai Taxi at Roads and Transport Authority (RTA) confirmed that the Agency is attaching a great attention to the training of new and veteran drivers through involving them into modern and effective training courses to improve the performance and upgrade the services they provide to the residents of the UAE, tourists and visitors.
"Dubai Taxi Agency is using these training curricula to train their drivers on various skills, which would upgrade the services they provide to the customers, to orchestrate with the tourist face of Dubai and its position as a leading economic and trade center in the region. The number of drivers who have recently graduated were 520 drivers, in addition to 280 new joiners being trained at the present time, said Malik.
Regarding the training domains the drivers are taught, Malik added that the drivers learn to a number of domains including acquainting them with the Dubai Taxi Agency, to name few the customer service, traffic, regulations and laws of the Agency and the vehicle driving management.
He explained that the Agency is highly prioritizing customer service by introducing the drivers to an effective training course that aims at developing their skills and broaden their knowledge to become skilled drivers by providing a professional and high quality customer service. The present approach provides the drivers with the qualities the successful drivers must have for the service, satisfaction and safety of passengers from various segments of society, including people with special needs.
"The customer service training includes a number of domains like, the customer service in Dubai's taxis sector and also includes the communication and behavior skills, and the basic skills in the English language, the customer service and the taxi where this includes the vehicle cleanliness, inspection and knowing about traffic toll system (Salik), the car air-conditioning system and handling the car radio, the customer service and the driver that includes health, manners and civility in dealing with the road users, and the service and the customer that includes greeting the passengers, agreement with the passengers on the direction they intend to go to, preserving a good relationship with the passengers, helping them to carry the luggage, to show interest in comfort and safety of passengers, avoiding what would irritate passengers, especially women and the preservation of lost properties and handed them over to the police, in addition to other topics, including customer service for tourists and visitors, the commitment to the value of fare as per the meter and remaining the balance to the passenger, receipt and payment credit cards, and customer service for the professional drivers, he continued.
He added that the Agency gives a special attention to the human situations including the elderly, the sick and those with special needs, and those who carry their young children, especially the ladies where the driver must provide all forms of assistance to them and help them to ride, courtesy and listen to them well, and avoid embarrassing them in any way.
Malik concluded by saying that Dubai Taxi is keen to committed to honor the distinguished drivers participating in training courses who demonstrate enthusiasm and keenness to learn different kinds of skills, appreciating the tasks they carry out through servicing the passengers, expressing at the same time his gratitude to the performance of staff and drivers alike to and their contributions to upgrade and enhance the RTA's image in the community, and emphasizing the importance of the role the drivers play as ambassadors and representatives of the RTA to the public, they are in interaction and constant communication with the people that requires dealing with different social cross-sections in wisdom, patience and respect in all circumstances.
-Ends-
© Press Release 2008
