Dr Abdulrehman Al Jassmi, CEO of Dubai Hospital discusses future plans during 'Leaders at Your Service' initiative.

Al Jassmi highlighted that the advanced scheduling will help provide same-day appointments across various specialties for patients with multiple diseases

Dubai, United Arab Emirates, Dubai,  July 23, 2015:  The Dubai Health Authority(DHA) run Dubai Hospital will introduce an advanced appointment scheduling system so that chronic care patients are provided with same-day appointments across multiple specialties, said a top health official.

Dr Abdulrehman Al Jassmi, CEO of Dubai Hospital, said during the monthly 'Leaders at Your Service' initiative that the aim of this move is to provide patients with convenience and ensure regular follow-up with a multidisciplinary team of specialists.

Al Jassmi, said: "Dubai Hospital has the several specialised clinics. The move will help patients with chronic diseases because they can schedule their appointments with specialists on the same day. For example, a patient with cardiac and renal problems can meet with a cardiologist and a nephrologist on the same day. However, sometimes same-day scheduling may not be possible because of the different time frames of treatment or unavailability of slot on the same day."

Al Jassmi added that in general patients should ensure they reach the clinic at least ten minutes prior to the appointment time and that they should recheck the date and time of their follow-up visit before they leave the hospital to avoid rescheduling their appointment later on. He also added that patients should regularly update their details including their contact numbers so that the hospital staff can get in touch with them if required.

During the two-hour 'Leaders at Your Service' initiative, Al Jassmi  addressed several queries and listened to feedback and suggestions.

One of the callers, praised the service of the staff members at the hospital and said that she is a young patient who needs dialysis and the staff at the hospital provide her with excellent service as well as make her feel safe and comfortable.

Shaikha Al Rahoomi, Director of Customer Relations Department at the DHA  said the Leaders at Your Service initiative which is taking place for the 15th consecutive month  and has received excellent feedback. "It has been very successful so far with customers appreciating the opportunity to directly communicate with health leaders and give their suggestions, feedback or complaints."

Calls received during the two hour live session via the DHA's help line number 800 342 are recorded and promptly followed-up. In addition to this, the DHA has several platforms for customers to communicate with the Authority.

About the Dubai Health Authority:
The Dubai Health Authority (DHA) was created, in June 2007, by Law 13 issued by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, Ruler of Dubai, with an expanded vision to include strategic oversight for the complete health sector in Dubai and enhance private sector engagement. His Highness Sheikh Hamdan Bin Rashid Al Maktoum, Deputy Ruler of Dubai and UAE Minister of Finance is the President of the DHA and His Excellency Humaid Mohammed Obaid Al Qatami is the chairman of the board of the DHA.

The DHA's aim in Dubai is to provide an accessible, effective and integrated healthcare system, protect public health and improve the quality of life within the Emirate. This is a direct translation of the objectives of the Dubai Strategic Plan 2015 launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum. Keeping the strategic plan in mind, the DHA's mission is to ensure access to health services, maintain and improve the quality of these services, improve the health status of nationals, residents and visitors and oversee a dynamic, efficient and innovative health sector.

In addition to overseeing the health sector for the Emirate of Dubai, the DHA also focuses on providing services through DHA healthcare facilities including hospitals (Latifa, Dubai, Rashid and Hatta), specialty centres (e.g. the Dubai Diabetes Center) and DHA primary health centres spread throughout the Emirate of Dubai.

The main pillars of service delivery at DHA health facilities are quality, efficiency, patients and staff.  It is our aim to maintain and improve the quality and efficiency of DHA health services. An important aspect of the service delivery strategy is to focus on patients, their needs and satisfaction as well as attract, retain, nurture and support outstanding staff.

Prior to the establishment of the DHA, the Department of Health and Medical Services (DOHMS), which was established in 1973, was the functioning authority that almost exclusively focused on health service delivery. 

© Press Release 2015