Diebold to showcase emerging technology at 2013 Cards & Payments Middle East
Dubai, 13-May 2013 UAE - As consumers continue to demand more from financial institutions than ever before--instantaneous service, enhanced convenience and more control of their money--Diebold, Incorporated (NYSE: DBD), a global leader in providing integrated self-service solutions, is meeting these demands with emerging technology that is transforming the self-service channel and the way consumers bank. Diebold will showcase its Millennial-inspired automated teller machine (ATM) concept and two-way video technology, Concierge Video Services™ at the 2013 Cards & Payments Middle East, the region's largest smart card, payments and ID card event, on May 14-15 at the Dubai International Convention and Exhibition Centre in Dubai, UAE.
The Millennial-inspired ATM concept integrates mobile devices, allowing consumers to complete secure, card-less transactions. The ATM features a conceptual user interface that enables touch gestures, such as flick and drag which are commonly used with smart phones and tablet devices.
Card-less withdrawals and person-to-person payments are two possible transaction scenarios via the Millennial-inspired ATM concept. To complete a card-less withdrawal, preregistered bank customer could scan the ATM's QR code using their smart phones. When the devices sync, a transaction screen would appear on the smart phone and then the user could select a withdrawal amount. A one-time code would then be sent to the smart phone, which the customer enters on the ATM screen to authenticate the transaction and receives cash. In addition, pre-staging a transaction that authorizes access to cash by a third party would be another possible transaction scenario. The customer would simply input the payment amount and recipient's contact information, which could easily be selected directly from his or her phone's contact list. Then the recipient would receive a one-time code that could be used at an ATM or branch to receive money.
Diebold will also showcase its Concierge Video Services, which enables users to connect face-to-face with the financial institution's customer service representatives via two-way video. During transactions, consumers have the option to initiate a video call to customer service representatives to complete activities that are not traditionally conducted at the ATM, such as account maintenance, new account setup and savings product renewals. This immediate access to support enriches consumers' ATM experiences and saves them time.
"Consumers demand speed and convenience, but also a more personalized banking experience. Bringing video support and other emerging technology to the ATM offers financial institutions the ability to enhance their self-service capabilities and improve user experiences," said Dave Wetzel, Diebold vice president and managing director, Europe, the Middle East and Africa (EMEA). "Diebold partners with financial institutions to deploy technology that meets consumers evolving demands and also the business priorities of the intuition."
To learn more about Diebold's latest technology, visit Diebold's booth, G50 at Cards & Payments Middle East.
About Diebold
Diebold, Incorporated is a global leader in providing integrated self-service delivery and security systems and services. Diebold employs approximately 16,000 associates with representation in nearly 90 countries worldwide and is headquartered in the Canton, Ohio area, USA. Diebold is publicly traded on the New York Stock Exchange under the symbol 'DBD.' For more information, visit the company's website at www.diebold.com or follow the company on twitter: twitter.com/dieboldinc.
Contact:
Media Relations
Nehal Saab, Landmark PR
+971 4 391 2546
n.saab@landmark-pr.com
Enzo Bordoni, Diebold
+39 3486009019
enzo.bordoni@diebold.com
© Press Release 2013
