Dubai, June 7, 2011: DHL Express, the world's leading express company, is expanding its global capabilities and improving customer service through a significant investment program into infrastructure, its employees and its brand.

The company today introduced a new next-day intercontinental route between the U.S. and the Middle East to help meet growing demand for services between the two regions. As part of the program, DHL is also investing in a training program for all employees designed to improve customer service levels.

Ken Allen, CEO of DHL Express, said: "In upgrading our global infrastructure we are delivering on our promise to be the world's leading cross-border express brand. We are thereby helping our customers get their goods significantly faster to their markets and making it easier for companies to access key industrial production centers."

Ian Carey, Vice President, Aviation, DHL Express - Asia Pacific, East Europe, Middle East, Africa added: "We are committed to offering our customers the very best service possible and therefore we are always looking at ways that we can improve our services to meet their changing business needs. The introduction of this new route will enable us to meet the growing need for fast delivery options between the U.S. and Middle East. We anticipate it will have a real and immediate impact on our customers' businesses."

New intercontinental route

DHL Express has established a new direct flight between connecting Cincinnati and Bahrain to facilitate the increased trade between North America and the Middle East. The route shortens delivery time by one day.

DHL's Bahrain Hub is a key entry point into Middle East countries and Bahrain serves as a vital connectivity point for DHL's global network. Each week, almost 100 flights are operated on behalf of DHL to / from Bahrain. These include regional flights and long-haul intercontinental flights.

Investment in people

DHL Express is also investing in improving staff service levels through the Certified International Specialist (CIS) training program. Designed by DHL, the accreditation program is aimed at increasing employees' knowledge of changing international business and enhancing customer satisfaction. By October 2011, all DHL Express employees in the Middle East will have completed the training program as part of a global training initiative. Says Ken Allen: "We understand that our employees are what makes us the number one express company in the world and we are committed to investing in them to ensure that DHL has a competitive edge to succeed in the global marketplace."

DHL has been a pioneer in the Middle East logistics industry over the last 30 years through its innovation, service excellence and commitment to providing customers with superior logistics solutions.

-Ends-

DHL - The Logistics company for the world
DHL is the global market leader in the logistics industry and "The Logistics company for the world". DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 275,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education.

DHL is part of Deutsche Post DHL. The Group generated revenue of more than 51 billion euros in 2010.

Media Contacts:
DHL
Anita Gupta
Tel: +65 6216 6290
Email: APEEMEACorpCommunications@dhl.com

DABO & CO
Lisa Flanagan
Tel: 04 344 4901
Email: lisa.f@daboandco.com 

© Press Release 2011