Dubai, UAE - 16 June 2013: Dubai Electricity and Water Authority (DEWA) has won the Best Global Practices Award from Cisco Systems, for its having the best ranking for its system quality and network security. DEWA has passed a series of assessments, auditing and monitoring by Cisco. DEWA is the first government department to have won this global certification and accredition in the region. This achievement is part of DEWA's efforts to establish an effective and stable electronic infrastructure and adopt the most cutting-edge technologies and solutions in different e-processes to support the strategy of the UAE government.

"Winning this award is a continuation and crowning of our relentless efforts to provide the best practices in line with the initiative of m-government, launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. Through this initiative, His Highness announced that we have moved beyond the stage of e-government by providing government services on mobile phones and devices to provide easy access to these services - anywhere and any time. In this regard, DEWA has established an effective electronic infrastructure to promote the progress of e-transformation, adopt e-services, streamline transaction procedures and provide high-efficiency and quality in the field of customer services," said HE Saeed Mohammed Al Tayer, MD and CEO of DEWA.

"DEWA's success adds to the success of the Emirate of Dubai. This achievement is another success by DEWA to optimise and enhance its services. We are always keen to be at the forefront by implementing the latest and most state-of-the-art technologies to achieve Dubai's vision by providing world-class services," said Marwan Bin Haider, CIO and VP of IT at DEWA.

The Committee, delegated by Cisco Systems to select the winner, relies on accurate mechanisms and criteria that included a detailed and thorough review of the policies and mechanisms of networks, information security at DEWA, and the implemented work procedures; to determine the possibility of applying the special requirements based on the global practices and criteria regarding network and information security.

This achievement is a testament to DEWA's commitment to adopting the best global criteria and practices, and it encourages everyone at DEWA to double their efforts to maintain its standing and vision to become a sustainable world-class utility; always seeking to keep pace with the most cutting-edge technologies. This will promote the integration of e-services.

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For more information, please contact:
Ribal Dayekh / Fatma Al Shamsi
Dubai Electricity and Water Authority
Tel: +9714 307 2006 / 2672  
Fax: +9714 324 8111
Email:  ribal.dayekh@dewa.gov.ae / fatma.alshamsi@dewa.gov.ae

© Press Release 2013