Members can access data on claims over the last three years
Service launched to promote transparency
Abu Dhabi, UAE: April 26, 2012 - The National Health Insurance Company - Daman today announced that its 2.1 million members have access to their insurance claims history. Designed to promote transparency and generate member awareness on health insurance costs, the service is the first to be offered by a health insurer in the region.
The online database - accessible through the members' online profile - will allow members to review their claim history, encouraging users to become more involved in their insurance practices.
Daman Chief Executive Officer, Dr. Michael Bitzer said: "Daman's online claim database service is an incredibly unique offering, and we are proud to be the first health insurance provider in the region to launch such an initiative. This is an innovative concept for the insurance industry, and one that promotes transparency while working to curb insurance fraud and abuse."
Upon accessing the claims database, members will see the number of claims made, overall cost of claims spent on their policies for the year and their share of payments. Each year is broken down into quarters, each with its claims amount summary, and finally each quarter's activity is presented in a report.
The report includes information on costs of treatment and medications, name of the medical service provider or pharmacy claiming on behalf of the member and the claim reference number for members to use for enquiries. Each report can be printed or downloaded as a PDF file.
Online claim referencing works seamlessly with Daman's award-winning online services, which include and advanced system for submission and tracking of claim reimbursements. The database is accessible over a secure connection to protect this sensitive information.
Daman Chief Services Officer, Mr. Peter Bauer added: "Offering members access to our intricate database through a website interface was a lengthy, difficult process; especially when taking online security into account. We truly hope that our members will see the value of having this information available to them. They are now able to have a clear overview on their claims history and the costs associated with it."
Up to three years of claims history are available on the website. Members can access the database through their 'My Daman' profiles on Daman's website www.damanhealth.ae.
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About National Health Insurance Company - Daman
The National Health Insurance Company - Daman, was established on 01 May 2006. Today it is the region's leading health insurance company, providing comprehensive healthcare solutions to around 2,100,000 customers in the UAE via the largest network of private hospitals and pharmacies available.
Daman offers international standard healthcare insurance cover for both individuals and companies. A 24-hour dedicated Medical Authorizations unit, staffed by a team of doctors and nurses, ensures that provider enquiries are dealt with speedily and efficiently using the most sophisticated technology available. A second customer hotline, also open 24/7 and manned by multilingual staff, guarantees that UAE residents can access information about plans and their insurance cover whenever and wherever they want.
With an international network, Daman's members/cardholders have access to healthcare provision in 47 countries across the world depending on the terms of their personal cover. Daman members/cardholders also benefit from Daman's exclusive partnerships with Assist America, the international emergency programme. For more information, please visit: www.damanhealth.ae.
For media information, please contact:
Abdulaziz Almusalam
PR and Communication Officer
National Health Insurance Company - Daman
abdulaziz.almusalam@damanhealth.ae
Tel: +971 56 616 3254
© Press Release 2012
