Delivers cost savings, economies of scale and enhanced hosting for enterprises and service providers
Dubai, December 16, 2009 - CyberTech International, a leading global provider of voice and data recording technologies, in partnership with Rashed Al Makhawi Enterprises has announced the immediate availability of a new multi-tenant platform. CyberTech Release 5.4 enhances return on investment by allowing different companies or business units within an enterprise to securely and independently co-exist on a single recording system. The multi-tenancy architecture of this latest version of CyberTech's market-leading recording solution also includes new agent evaluation features and optimised hosted recording capabilities for enterprises and communications service providers.
Speaking at a joint event held for exclusive customers at the Burj Al Arab hotel on 15th December 2009, Vivek Raghavan, GM, Rashed Al Makhawi Enterprises said, "In continuing with our efforts to add value to existing voice recording clients as well as introducing comprehensive solutions for prospects, we are happy to release version 5.4 in partnership with CyberTech International. The launch of new features like multi-tenancy, WARP (Workflow Authorization and Replay process), Virtualization etc consolidates our position as a major voice recording vendor in the region who best understands customer requirements in the current economic climate."
Currently being deployed across Europe, the Americas, APAC and beyond, this new CyberTech release also offers a range of the latest full-featured agent evaluation tools including improved scoring rates, extended edit periods and added report types. It also adds new central management configuration and backup settings.
"Our global customer base continues to expand and standardise on the CyberTech platform because it is proven to return value and decrease time to revenue through unequalled flexibility, scalability, ease of use, and outstanding feature sets," said Bastiaan Schönhage, director for product development, CyberTech International. "Our users and partners know that, through feature releases such as Release 5.4, CyberTech continues to deliver functionality that eliminates obsolescence and remains ahead of the technology curve."
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About CyberTech
CyberTech International leads the voice logging and communications recording industry with global operations and offices in Europe, the Middle East, Asia and the Americas. CyberTech is among the fastest growing providers of data communications recording solutions and is a recognised innovator of voice recording and monitoring applications.
CyberTech has specialised in the provision of quality management and performance improvement solutions to contact centres, financial institutions, public safety operations and government organisations for over two decades. It provides a consolidated suite of tools that enable users to manage, monitor, assess, analyse and improve the quality of customer interactions. They also help to maximise customer and employee satisfaction and retention. For more information visit www.cybertech-int.com
Rashed Al Makhawi Enterprises
Rashed Al Makhawi Enterprises L.L.C is a leading, trusted and well known mission-critical technology solutions provider in the ME region. With a strong customer focus, its solutions are backed-up with unmatched after-sales support and service which is a benchmark in the industry. The company has its own in-house dedicated, qualified, factory trained and certified technical team which works on a 24x7 basis. It reaches out to its clients through offices in Abu Dhabi, Dubai, Bahrain and Qatar. More information about the company is available at www.makgroup.ae
© Press Release 2009
