Corniche Hospital joined thousands of companies around the world in celebrating International Customer Week last week to display its proud commitment to Customer Service and honor the staff that serves its patients.
The Hospital kicked off the week by holding an all day event in their main lecture room. All staff were invited to participate in interactive exercises, quizzes and games to emphasize the Service Excellence hospital standards of behavior, CARE = C (communicate),A (anticipate) R (respect) E (engage). Staff received recognition, prizes, and flowers and dates throughout the day. The hospital also honored its patients. All patients also received flowers and dates, along with an information packet about the hospital and how to contact a patient affairs representative.
Bassam Sayad, chief operating officer at Corniche Hospital said, "This is one of the most important weeks for our Hospital. By participating, we boost morale, motivation, and teamwork. This is an opportunity to reward the frontline staff for their contribution all year, and thank departments for their support. In addition, costumers who see our banners, posters, and our activities marking the week are reminded of our commitment to patient satisfaction".
The program for the remainder of the week included presenting awards to staff who have gone the extra mile to provide excellent internal and /or external customer service, rewarding presentations from managers of each department on a plan to improve their areas, recognition for the ward or department who receive the highest patient satisfaction rates, and attending the Customer Service Week conference at the Sheraton, Abu Dhabi on the 4th and 5th. The Hospital also continued to hold its monthly scheduled Service Excellence Training for new staff and a refresher for all existing staff.
The week's activities were lead by Dolly El Ghadban, Director of Patient Relations Service Excellence project leader, who said, "Corniche Hospital is proud of its Service Excellence program, which 100% of staff members have completed. Launched last year, this on-going program is a component of Corniche Hospitals patient- and family-centered approach to care that formally trains staff members on CARE standards of customer service".
Corniche Hospital is managed by Johns Hopkins Medicine International and owned and operated by Abu Dhabi Health Services Company PJSC (SEHA). Each year, about 9,000 babies are born in Corniche Hospital. More than 250,000 babies have been born there since the hospital opened in 1979.
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About Corniche Hospital
Corniche Hospital is a Joint Commission International-accredited health care facility. The largest maternity hospital in the UAE, it provides facilities for more than 9,000 births and 200,000 outpatient visits a year. Under a management agreement with Johns Hopkins Medicine International (JHI) and SEHA in September 2008, a Johns Hopkins management team has day-to-day oversight of the 235-bed hospital.
Corniche Hospital is one of the three hospitals in the UAE under the management of the Baltimore, Md.-based JHI. Tawam Hospital, a 477-bed tertiary care facility in Al Ain, and Al Rahba Hospital, a 135-bed community facility just outside Abu Dhabi City, are also managed by JHI and accredited by the Joint Commission International. All three hospitals are part of the SEHA HealthSystem.
About Johns Hopkins Medicine
Johns Hopkins Medicine unites physicians and scientists of the Johns Hopkins University School of Medicine with the organizations, health professionals and facilities of the Johns Hopkins Health System. The mission of Johns Hopkins Medicine is to improve the health of the community and the world by setting the standard of excellence in medical education, research and clinical care. Diverse and inclusive, Johns Hopkins Medicine has provided international leadership in the education of physicians and medical scientists in biomedical research and in the application of medical knowledge to sustain health since The Johns Hopkins Hospital opened in 1889.
About Johns Hopkins Medicine International
Johns Hopkins Medicine International (JHI) facilitates the global expansion of the Johns Hopkins Medicine mission: to improve the health of the community and the world by setting the standard of excellence in medical education, research and clinical care. JHI provides personalized, culturally appropriate care for patients traveling from outside Maryland and the United States, and for local patients with limited English proficiency. JHI also leverages Hopkins' extensive knowledge base in medicine, nursing, public health, business and health care administration to provide services in hospital management, health care consulting and clinical education through strategic alliances and affiliations throughout the world.
About the SEHA HealthSystem and the Abu Dhabi Health Services Company PJSC (SEHA)
"SEHA" means health in Arabic. The Abu Dhabi Health Services Company PJSC--whose marketing identity is SEHA--is an independent, public joint stock company created to develop the curative activities of the public health care system in Abu Dhabi. The company owns and operates all the public hospitals and clinics of the Emirate of Abu Dhabi which together make up the SEHA HealthSystem. SEHA is committed to continuous improvement of customer care to recognized international standards and providing world-class health care to the communities it serves. SEHA has partnered with internationally recognized hospital managers to achieve these goals. These include Johns Hopkins Medicine International, Cleveland Clinic Foundation, VAMED, Vienna Medical University and Bumrungrad International. SEHA owns and operates 12 hospitals with 2,644 beds, 62 ambulatory care, family care and urgent care centers and 2 blood banks. SEHA is one of the largest integrated health care providers in the Middle East with 16,500 doctors, nurses, ancillary care and administrative personnel in its employ. Visit their website at www.seha.ae.
For further information and for a copy of the Calendar of Events please contact:
Amira Wali
amiraw@cornichehospital.ae
© Press Release 2011
