Aims to enhance staffs' competence and efficiently manage guest complaints
Dubai, UAE: Concorde by Mourouj Fujairah, a luxury accommodation in the heart of the city, recently organised two separate workshops on effective communication and handling guest complaints, to help hotel staff enhance their skills and improve guest satisfaction rate.
The trainings were facilitated by Ayman Abu Al Safa, the hotel's HR Manager, and were attended by staffs of different departments including Housekeeping, Spa & Recreation, Engineering, IT, Security, Front Office and F&B. The Effective Communication Skills training includes lectures on how communication works in an organization, understanding body language, and effective listening skills. In the session on Handling Guest Complaints, the staffs were provided with pointers on how to improve critical thinking, identify and deal with challenging customer behavior, and achieve customer retention.
Mohamed Fekry, General Manager, Concorde by Mourouj Fujairah, said, "We continuously provide venues to empower and boost the skills of our staffs through the various trainings in the hotel. It is important to put in efforts in these activities as these are beneficial for both the individuals and for the property, as these equate to better customer service and creates a positive impact on the organization as a whole."
About Concorde by Mourouj Fujairah:
Concorde by Mourouj Fujairah, situated in the heart of Fujairah, is a five-star hotel offering luxury accommodation with free parking and a rooftop swimming pool. Fujairah International Airport is a 5-minute drive away. Fitted with elegant furnishings, each room and suite is fitted with satellite TV and bathroom amenities. The spa and wellness centre has a variety of beauty treatments. Guests can make use of the fully-equipped fitness centre. The Hotel also offers a superb choice of fine dining restaurants and room service facilities. It's all day dining Restaurant, Belle View unfurls a scrumptious range of buffet breakfasts, lunches and sit down dinners. While its Samakino Seafood Restaurant is the place to go to for seafood enthusiasts offering freshly prepared fish delights by highly skilled chefs. The Bistro Cafe meanwhile serves mouth-watering pastries and pies from its cake counter. Its Splash Pool Bar is the perfect spot to soak up the sun even while sipping on your favourite drink. By providing a high level of comfort and service, an outstanding and varied cuisine as well as high standards of hygiene, safety and environmental friendliness, Concorde by Mourouj Fujairah has acquired an excellent reputation.
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© Press Release 2014
