Part of a multi-million dollar investment the Arab countries; trilingual customer support center; plan to launch three operational offices in the Kingdom
Riyadh, 8th March: Computer Associates, one of the world's leading software companies, today announced its support strategy to customers in the Kingdom of Saudi Arabia. As part of its commitment to the country, CA has established a fully operational office in Riyadh and planning to launch offices in Dammam and Jeddah to cover major business areas in the Kingdom. CA has also said that its customers across the Kingdom can now get instant, round the clock support by contacting CA's regional support center on the local mobile number, 050-4450361.
Mohamed Akkad, Saudi Arabia country manager for CA Arab world, said: "The Kingdom of Saudi Arabia is one of our fastest growing markets. Our direct presence and our staff of Arab nationals play a major role in supporting the deployment of leading-edge technologies within the Saudi corporate, government, and SMB sectors, in full partnership with our reseller network."
CA has also initiated its bilingual website for the Arab countries www.ca.com/arabworld. The user-friendly website offers our clients and partners comprehensive information and informs our uses of our up-to-date news, customer success stories and upcoming events; they can download trial versions and patches of our solutions and most importantly get all the technical support information they need through our data sheets, analyst reports and whitepapers.
Gilbert Lacroix, VP and general manager for CA Arab world said: "Computer Associates recently launched its regional customer support center based in Beirut, Lebanon. Staffed with trilingual professional agents, CA's support center operates 24x7 and handles customer support calls from all over the Arab world through toll free numbers. This regional center will resolve all technical issues that customers and partners might face, as well as serve as a valuable source of information to CA and the communities that the company services."
"CA's customer support center is set up to help CA customers get the most out of their investment in CA solutions. Along with bringing a wealth of CA resources to our customers and partners in the Kingdom, it allows us to coordinate high-level technical support across the Arab markets via an advanced IT infrastructure, best practices and a trained and qualified staff." Lacroix added
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About CA
Computer Associates International, Inc. (NYSE:CA), one of the world's largest independent software companies, delivers software and services that enable organizations to manage their IT environments. Focus areas include network and systems management, storage and security management, portal and business intelligence, and application life cycle management. Founded in 1976, CA is headquartered in Islandia, N.Y., and operates in more than 100 countries. For more information on CA, please visit http://ca.com.
CA users in the Arab Countries include Emirates Bank International, Dubai Department of Civil Aviation, Etisalat Contact Center, Saudi Arabian Airlines, Abu Dhabi Oil Refining Company, Al Jubail Petrochemical, Bank of Beirut and the Royal Court Affairs in Oman
For other enquiries, please contact
For Further Information:
Rasha Zeitoun
Telephone: + 971 4 3676511
Fax: + 971 4 3676510
Email: rasha.zeitoun@ca.com
For media contact:
Bashar Kharbat - ASDA'A Public Relations
Tel: 00-966 2 652334
Fax: 00-966 2 6517831
E-mail: info@asdaa.com
2004 Computer Associates International, Inc.. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.
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