• Marigny: “jood Orange” app enriches easy, advanced digital experiences offered by Orange
  • Al Dawoud: The app reflects our commitment to realizing customers’ aspirations and efforts to deliver the best

Orange Jordan launched an integrated, digital experience focusing on ease, quality and customer choice of services provided through its new app, “jood Orange”, a new model in the Jordanian market offering a wide range of the company's digital services to its subscribers, to be the first of its kind in the Kingdom, and an added-value driven solution from the company, in a press conference held on Wednesday, June 1, attended by the Secretary-General of the Ministry of Digital Economy and Entrepreneurship, Samira Al-Zoubi, deputizing for the Minister, Ahmad Al Hanandeh, CEO of Orange Jordan, Thierry Marigny, Chief Consumer Market Officer at Orange Jordan, Naila Al Dawoud, partners and media representatives.

Marigny said that the idea of bringing all the company’s offers and services into an integrated, easy-to-use, application stems from the company’s keenness to harness its advanced solutions and its role as a responsible digital leader in the Kingdom’s digital transformation, in addition to attentively listening to what its customers really want.

The CEO of Jordan noted that the design of “jood” stands out as the fruit of all the studies conducted through Orange channels, to better understand the needs and interests of customers, adding that the new application will start by serving prepaid lines local subscribers, and enabling Jordan’s visitors and tourists to subscribe to the internet and mobile services needed during their stay even before arriving.

The press conference featured a presentation that highlighted the use and offerings of the unique digital experience provided through “jood” that ensures ease and speed, to build on the great success that Orange achieved through its previous and current applications.

The application offers a wide range of services including easy, digital self-registration, choosing the mobile number, the choice to look for a mobile number, special prepaid mobile offers, and purchasing bundles to cater to their needs and preferences. The new SIM card will be delivered to the subscriber’s doorstep as they choose from either the regular delivery or the express delivery feature to save time and effort, with several payment options upon delivery including cash, visa or Orange Money e-wallet.

“jood” is fully digital and connected to the Orange Money e-wallet, to bring various services and benefits using a safe, fast digital payment method, in line with the application’s all-digital spirit. The application also offers subscribers the option to modify services and pay for the subscription, as Orange Jordan seeks to enhance and enrich customer experiences across the Kingdom.

The “click to chat” feature in “jood Orange” app provides users an instant, direct communication channel available 24/7 with customer services, as subscribers can chat to inquire or ask for help in the application’s services, to ensure fast, easy support in all possible ways. The company also offers discounts for subscribers who invite others to join the application.

Al Dawoud affirmed that the most prominent advantage of “jood Orange” is granting full freedom to new subscribers to choose based on their needs and preferences, stressing that the application is digital in every sense, with many exclusive features for “jood” subscribers such as up to 100% discount on monthly line subscription when their friends subscribe to “jood Orange” lines using their promo code, reflecting the company’s commitment to continuously enhance customer experiences and keep users and subscribers connected to all that matters to them in the easiest and most efficient ways possible.

“The application is an extension of Orange Jordan’s successful apps, amid the growing number of smartphone users, which has reached 6 billion globally, and the rising significance of smart applications in various fields, evident by the number of applications on Google Play and the App Store, which has reached around 7 million,” she added.

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About Orange Jordan

Orange Jordan is the Kingdom’s digital leader and one of the subsidiaries of Orange Global Group, featuring the best networks and innovative digital solutions, with a broad the lineup of fixed, mobile, internet, data, and Smart Life Solutions, with more than 1500 dedicated employees are dedicated to meeting the expectations of a total the base of about 4,3 million customers across the Kingdom.

Orange Jordan offers a wide range of communication services not only to individuals but also to businesses under the brand Orange Business Services (OBS).

The company takes pride in seven core values: transparency, agility, results-oriented, customer centricity, collaboration, caring, and excellence.

Through its comprehensive corporate social responsibility strategy, Orange Jordan continues to make a sustainable impact on the lives of Jordanians stemming from its societal role and its leading position by executing various free digital programs to empower Jordanians and enhance digital inclusion to affect the socio-economic development by focusing on 3-main pillars: digital education, digital inclusion, and entrepreneurship.

To learn more about us, please visit our website: www.orange.jo

About Orange

Orange is one of the world’s leading telecommunications operators with sales of 42.5 billion euros in 2021 and 140,000 employees worldwide at 31 December 2021, including 78,000 employees in France. The Group has a total customer base of 271 million customers worldwide at 31 December 2021, including 224 million mobile customers and 23 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business Services. In December 2019, the Group presented its new "Engage 2025" strategic plan, which, guided by social and environmental accountability, aims to reinvent its operator model. While accelerating in growth areas and placing data and AI at the heart of its innovation model, the Group will be an attractive and responsible employer, adapted to emerging professions.

Orange is listed on Euronext Paris (symbol ORA) and on the New York Stock Exchange (symbol ORAN).

For more information on the internet and on your mobile: www.orange.com, www.orange-business.com or to follow us on Twitter: @orangegrouppr.

Orange and any other Orange product or service names included in this material are trademarks of Orange or Orange Brand Services Limited.