Egypt: Rixos Hotels Egypt was pleased to be the first to hold a Butler Training Program in Sharm El Sheikh. Two renowned butler trainers with more than 30 years of extensive experience carried out and delivered this training program to the 30 dedicated team members of Rixos Hotels Egypt.

Being an authentic butler takes a lot of mental and physical effort and requires a service-oriented attitude, dedication, and commitment, which is why this Butler Training Program is influential for them, to ensure they become excellent in providing the true art of service.

During the training period, Rixos Hotels Egypt's chosen team members have been educated and coached by two professional butler trainers, Marc Van Bergen and Stewart Kaplan. With more than 30 years of experience in the butler profession, Marc van Bergen trains all over the world and started his career at The International Butler Academy. He is the founder and Managing Director of Heilbron Hospitality, specializing in hotel and resort butler training. While Stewart Kaplan, the co-founder of Heilbron Hospitality and a certified Mindfulness Trainer from the Centre of Mindfulness in Amsterdam, has gained more than 20 years of experience in hotel guest relations, customer service, and wellness.

Mr. Erkan Yildirim, Managing Director of Rixos Egypt said, “With our commitment to giving our guests the finest and unrivalled service, we aim not only for the constant advancement of the hotel but also for our entire team. We believe this butler training program will significantly contribute to their growth and betterment in their esteemed profession.”

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About Rixos Hotels

Rixos Hotels, established in 2000, is one of the world’s fastest growing, luxury hotel chains.  Dedicated to offering traditional Turkish hospitality and a unique spa experience in the finest surroundings and luxury ambience, Antalya based group owns and operates premium resorts & villas including city hotels in key regions as diverse as Turkey, Europe, CIS Countries, North Africa and Middle East. 

Rixos Hotels portfolio of exceptional properties is sited in prime and historic locations. With more than 10,000 staff serving all its properties, Rixos Hotels have developed an innovative guest experience that blends the best of the new and old.  Designed to offer a unique luxury long stay experience, the Rixos villas are beautifully furnished. Tailor-made service with private butler and concierge is the ultimate choice of the world’s most distinguished travellers.

At the heart of every Rixos hotel is a revitalizing Wellness and Spa Center with an authentic Turkish Hammam, offering a unique spa treatment, menu and atmosphere.  

Known for their hospitality, attentive personalized service and fine cuisine, Rixos Hotels received global recognition and top ratings from distinguished specialist professional bodies such as the American Five Star Diamond Award, Conde Nast, and World Travel Awards. 

For more information about the company, please visit