Abu Dhabi: Abu Dhabi Islamic Bank (ADIB), a leading Islamic financial institution, announced the expansion of its popular Interactive Teller Machines (ITM) network with the addition of two new machines in Marina Mall, Abu Dhabi, and Oud Al Toba branch in Al Ain. The Bank has witnessed a rapid growth in ITM usage year-on-year as of August 2022, with a total cash withdrawal and depositing transactions increased from AED 97 million in 2021 to AED 403 million in 2022. The total demand for requesting and printing direct debit cards has increased from 301 cards in 2021 to 2,227 cards in 2022, an increase of 600% in 2022.

These new additions bring the total number of ITMs to 22 deployed across the UAE, 16 of which are in the emirates of Abu Dhabi and Dubai. ITM offers significantly enhanced services, including the option to use its call feature, which allows customers to contact the bank directly with tellers and resolve their query in less than 20 seconds on an average of 77% of the time. In addition, ITM call feature has been popular amongst the users of smart kiosks, with over 206,000 calls in 2022 alone; in which 134 thousand are smart services, and 72 thousand are self-service.

Ahmed Ateeq Al Dhaheri, Head of Branches at ADIB, said: “It has been very rewarding to see the rapid growth of our new ITMs over the past year. As we strive to stay on the cutting edge of innovation in Islamic banking, our focus is on providing practical solutions to our customers’ everyday problems in terms of innovative technical applications. The development of hybrid digital and physical experiences to elevate the user’s experience has been central to our digital transformation strategy, and the ITMs are an excellent example of this in action. It is especially encouraging to see their widespread usage, which further demonstrates the utility and convenience that they provide.”

These smart kiosks offer a personalised banking experience to customers with enhanced services such as cashing cheques in cash, issuance of new cards or replacement of cards, depositing up to 25 cheques at once per transaction, instant updating of data and instant activation of frozen accounts, in addition to standard ATM services such as cheques and cash deposit and withdrawal.

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About ADIB

ADIB is a leading Islamic bank with more than AED 142 billion in assets that was established in 1997 with its shares traded on the Abu Dhabi Securities Exchange (ADX). Over 1 million customers benefit from its large distribution network of 62 branches and more than 379 ATMs. The bank also offers world-class online, mobile and phone banking services, providing clients with seamless digital access to their accounts 24 hours a day. ADIB provides retail, corporate, business, private banking and wealth management solutions. ADIB remains one of the leading banks in the recruitment, development and promotion of local talent. The bank has one of the highest Emiratisation ratios with more than 40 percent of the bank’s workforce being UAE Nationals. ADIB has presence in six strategic markets: Egypt, where it has 70 branches, the Kingdom of Saudi Arabia, the United Kingdom, Sudan, Iraq and Qatar.

Named “Best Islamic Bank globally” by The Financial Times’ The Banker publication and Best Bank in the UAE by Forbes, ADIB has a rich track record of innovation, including introducing the world’s first digital Islamic bank for youth and being the first bank in the UAE to enable account opening through facial recognition. 

For more information, please visit www.adib.ae