Software giant unveils Closed Loop Client Management; BMC Service Level Management and Proactive Incident and Problem Management integrated solutions
BMC Software today unveiled three evolutionary Service Management solutions which automate and integrate the entire IT service management process. Closed Loop Client Management, BMC Service Level Management and Proactive Incident and Problem Management, accelerate the achievement of Business Service Management (BSM) and introduce a greater degree of flexibility, responsiveness and agility to the business from the IT infrastructure.
Peter Armstrong, corporate strategist, BMC Software, said, "Service Management is the most visible area of IT to the business because of its direct contact with users. However, most IT service desks don't give IT personnel visibility of enterprise-wide technology infrastructure. These new solutions from BMC integrate the key elements of the IT service desk into a single view of the organisation's IT infrastructure. In turn, this enables a more proactive and predictive approach to IT service management alongside the automation of key functions which significantly improves the performance and effectiveness of IT in supporting the business."
Collectively, these new integrated solutions enable a proactive approach to key Service Management functions such as asset management, change management, Identity Management and service level management. For the business, integrating these traditional silos within service management will deliver improved efficiency in IT processes supporting greater business agility, as well as reducing the impact of human error and human-related delays in infrastructure change management by automating key IT processes.
Tim Peck, Country Manager, BMC Software, added, "This evolution in service management utilises BMC's powerful Atrium technology to form a strong foundation for collaboration across IT processes. By linking BMC Service Impact Manager, BMC Unified Service Level Manager and BMC Closed-Loop client Management business impacting incidents can be identified, prioritised and resolved faster providing IT with greater ability to support business agility and efficiency."
BMC Closed-Loop Client Management (CCM): The average enterprise spends millions of dollars managing desktops, laptops and PDAs as they try to balance compliance and support requirements against the need to support individual productivity. BMC's new integrated PC management solution automates software change according to user roles and corporate policies, minimising the risk associated with deploying mass changes. For example, it can smooth the provision of computers to new employees, ensuring they are productive from their first day in their new job. By implementing change quickly and intelligently, it cuts deployment and maintenance costs, while improving security and compliance.
BMC Service Level Management: Addressing the adage that "what cannot be measured cannot be improved", this new software helps the organisation identify what is important to the business and then measure it, a critical step towards aligning IT operations with business needs and ITIL best practice. It ensures that Service Level Agreements are met at optimum cost.
BMC Service Impact Manager 7.0: This new incident and problem management solution incorporates new intelligence technology that goes deeper than traditional incident reporting and management systems by determining the impact that an infrastructure event has on the business. By recognising dependencies between IT infrastructures, it also helps to determine root cause so that incidents may be avoided in the future.
-Ends-
About BMC Software
BMC Software [NYSE: BMC] is a leading global provider of enterprise management solutions that empower companies to manage IT from a business perspective. Delivering Business Service Management, BMC solutions span enterprise systems, applications, database and service management. Founded in 1980, BMC posted fiscal 2005 revenues of more than $1.46 billion. For more information, visit www.bmc.com
For media enquiries contact:
Nathalie Visele
Director
Shamal Marketing Communications
PO Box 24459
Dubai,
UAE
Tel: +9714 312 4314
Fax: +9714 312 4313
Cell: +971 50 457 6525
Email: nathalie@theshamalgroup.com
© Press Release 2007
