Middle East Communications Service Provider to Leverage Comprehensive Oracle Suite to Help Deliver Next-Generation Services to Customers
REDWOOD SHORES, Calif. - AwalNet, one of the largest Internet service providers (ISPs) in the Kingdom of Saudi Arabia, will implement Oracle(R) Applications to deliver a superior customer experience.
To enable it to provide a more personalized customer experience, reduce operational costs and increase user satisfaction, AwalNet has selected Oracle Communications Billing and Revenue Management,
Oracle's Siebel CRM and applications within the Oracle E-Business Suite.
AwalNet will implement Siebel CRM to manage customer relationships and help improve customer satisfaction and loyalty by unifying customer master files to gain a more holistic view of each customer. In addition, AwalNet expects to gain a competitive edge by leveraging Siebel CRM to lower operational costs.
AwalNet is replacing its current billing system with Oracle Communications Billing and Revenue Management to gain a more flexible, scalable solution to help provide accurate, efficient billing
processes, while streamlining the ability to manage and maintain the systems.
In addition, AwalNet will implement enterprise resource planning (ERP) applications, including Oracle Financials, Oracle Human Capital Management and Oracle Supply Chain Management, to help optimize
organizational resources and unify information from various, disparate data systems. AwalNet will gain the ability to provide users with real-time, secure access to data -- such as financial reports and
human resources information.
Supporting Quotes
"As Internet services in the Middle East become more competitive, we are delighted to support AwalNet and its work to achieve its goal of providing an unparalleled customer experience. Oracle applications
will help AwalNet drive efficiency and provide a positive customer experience," said Bhaskar Gorti, senior vice president and general manager, Oracle Communications.
"AwalNet has always been committed to providing world-class services to its customers in Saudi Arabia and this new strategic project will take our customer service standards to an all new level. We selected
Oracle for its unmatched billing, ERP and CRM solutions as well as the local support offered to us by the breadth of experience and unique partnership with HCL. We are confident this project will enhance our
capabilities, drive innovation and improve our agility and speed in servicing our customers," said Fahad Al-Husain, president, AwalNet.
Supporting Resources
http://www.oracle.com/industries/communications/index.html
http://www.oracle.com/applications/crm/siebel/index.html
http://www.oracle.com/industries/communications/communications-billing- revenue-management.html http://www.oracle.com/applications/e-business-suite.html
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About Oracle Communications
Oracle is #1 in Communications globally with 20 of the world's top 20 communications companies running Oracle applications. Oracle Communications integrates industry-specific BSS and OSS solutions with the capabilities of Oracle's industry-leading enterprise applications, business intelligence tools, and carrier-grade middleware and database technologies. Oracle Communications enables service providers to deliver next generation convergent services rapidly, increase customer satisfaction and loyalty, and reduce costs in the business and the network. For more information, visit http://www.oracle.com/Communications.
About Oracle:
Oracle (NASDAQ:ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com/.
© Press Release 2008
