17 May 2007
Dubai Internet City, UAE - Altitude Software announced today that Technology Marketing Corporation (TMC®)'s Customer Interaction Solutions® magazine (www.cismag.com) has named the Altitude Voice Portal module as a recipient of a CRM Excellence Award for 2007. Customer Interaction Solutions® has been the premier publication in the CRM, call center and teleservices industries since 1982.
"The CRM Excellence Award is another acknowledgement of Altitude's commitment to providing next-generation IP contact centre software solutions for organizations of all sizes with demanding and varying requirements," said Riadh Boukhris, Altitude Software vice President Middle East & North Africa. "Receiving this award is proof-positive of our ability in meeting the continually changing needs of the global contact centre marketplace, including the MENA region."
"The Altitude Voice Portal is a new, powerful voice platform that delivers a superior self-service experience, improves agent productivity and helps grow the contact centre's role as a high value-added operation", points out Miguel Lopes, Marketing and Product Management Vice President at Altitude Software. "We are delighted to have won this award after having demonstrated how this solution is having a positive impact on customer experience in a number of companies."
The Altitude Voice Portal is standards-based and includes connectors with best of breed Automatic Speech Recognition and Text-to-Speech (ASR/TTS) solutions. Programming can be done both with VXML or integrated Altitude Scripting Language and runs on top of SIP or CTI / ISDN links. It integrates innovative features that significantly decrease dialog design time and complexity. Altitude Voice Portal is part of Altitude's new uCI 7.5 release. The latest Altitude uCI version includes a number of innovative features that strengthen a contact centre's ability to embrace industry-wide change.
"Customer Interaction Solutions magazine implemented the CRM Excellence Awards seven years ago as a way of commending the companies that have proven to be true CRM partners to their customers and clients. Altitude Software has demonstrated to the editors of Customer Interaction Solutions® that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers," said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions®.
The CRM Excellence Award winners for 2007 will be published in the May and June issues of Customer Interaction Solutions® magazine.
- End -
About Altitude Software:
Altitude Software is a leading independent contact centre vendor with the Altitude Unified Customer Interaction? (Altitude uCI) product line. Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centers, from SMEs to large multisite organizations. Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact centre. Altitude Software serves around 700 customers of all sizes (with more than 170.000 licenses) in about 60 countries worldwide, both directly and through a wide network of partners. Altitude Software has 14 Offices in four continents. Please visit us at www.altitude.com.
Altitude Software Middle East & North Africa is located in Dubai Internet City, U.A.E, and is today leading the multimedia contact centre market in those regions. Customers in the region include, National Bank of Abu Dhabi (UAE), The Etisalat Contact Centre (UAE), HSBC/The Saudi British Bank (KSA), American Express (KSA & Bahrain), Abu Dhabi Islamic Bank (UAE), BankEuropa (Turkey), La Poste Tunisienne (Tunisia), Infocall (Bahrain), Atento (Morocco), Ahli United Bank (Bahrain), Dubai Bank (UAE), Inana Call Center (Syria), Advancia (Tunisia), Bahrain Ministry of Commerce, and Yemen PTC.
About TMCä
Technology Marketing Corporation (TMC) publishes four print magazines: Customer Interaction Solutions, Internet Telephony, SIP Magazine and IMS Magazine; as well as the digital publications, Speech-World, WiFI Telephony Magazine, VoIP Developer, IPTV Magazine and WiMAX Magazine. TMC also produces TMCnet, the world's leading communications and technology Web site. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet, ranked among the top 2,500 Web sites in the World by Alexa.com, publishes more than 20 topical online newsletters. For more information about TMC, visit http://www.tmcnet.com.
For more information,please contact:
Altitude Software, Middle East & North Africa
R. Mohammed
Phone: +971 4 391 8880
Email: info.mea-sa@altitude.com
TMCNET
Andrew Katz
Phone: 203-852-6800, ext. 279
Email: akatz@tmcnet.com
Dubai Internet City, UAE - Altitude Software announced today that Technology Marketing Corporation (TMC®)'s Customer Interaction Solutions® magazine (www.cismag.com) has named the Altitude Voice Portal module as a recipient of a CRM Excellence Award for 2007. Customer Interaction Solutions® has been the premier publication in the CRM, call center and teleservices industries since 1982.
"The CRM Excellence Award is another acknowledgement of Altitude's commitment to providing next-generation IP contact centre software solutions for organizations of all sizes with demanding and varying requirements," said Riadh Boukhris, Altitude Software vice President Middle East & North Africa. "Receiving this award is proof-positive of our ability in meeting the continually changing needs of the global contact centre marketplace, including the MENA region."
"The Altitude Voice Portal is a new, powerful voice platform that delivers a superior self-service experience, improves agent productivity and helps grow the contact centre's role as a high value-added operation", points out Miguel Lopes, Marketing and Product Management Vice President at Altitude Software. "We are delighted to have won this award after having demonstrated how this solution is having a positive impact on customer experience in a number of companies."
The Altitude Voice Portal is standards-based and includes connectors with best of breed Automatic Speech Recognition and Text-to-Speech (ASR/TTS) solutions. Programming can be done both with VXML or integrated Altitude Scripting Language and runs on top of SIP or CTI / ISDN links. It integrates innovative features that significantly decrease dialog design time and complexity. Altitude Voice Portal is part of Altitude's new uCI 7.5 release. The latest Altitude uCI version includes a number of innovative features that strengthen a contact centre's ability to embrace industry-wide change.
"Customer Interaction Solutions magazine implemented the CRM Excellence Awards seven years ago as a way of commending the companies that have proven to be true CRM partners to their customers and clients. Altitude Software has demonstrated to the editors of Customer Interaction Solutions® that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers," said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions®.
The CRM Excellence Award winners for 2007 will be published in the May and June issues of Customer Interaction Solutions® magazine.
- End -
About Altitude Software:
Altitude Software is a leading independent contact centre vendor with the Altitude Unified Customer Interaction? (Altitude uCI) product line. Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centers, from SMEs to large multisite organizations. Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact centre. Altitude Software serves around 700 customers of all sizes (with more than 170.000 licenses) in about 60 countries worldwide, both directly and through a wide network of partners. Altitude Software has 14 Offices in four continents. Please visit us at www.altitude.com.
Altitude Software Middle East & North Africa is located in Dubai Internet City, U.A.E, and is today leading the multimedia contact centre market in those regions. Customers in the region include, National Bank of Abu Dhabi (UAE), The Etisalat Contact Centre (UAE), HSBC/The Saudi British Bank (KSA), American Express (KSA & Bahrain), Abu Dhabi Islamic Bank (UAE), BankEuropa (Turkey), La Poste Tunisienne (Tunisia), Infocall (Bahrain), Atento (Morocco), Ahli United Bank (Bahrain), Dubai Bank (UAE), Inana Call Center (Syria), Advancia (Tunisia), Bahrain Ministry of Commerce, and Yemen PTC.
About TMCä
Technology Marketing Corporation (TMC) publishes four print magazines: Customer Interaction Solutions, Internet Telephony, SIP Magazine and IMS Magazine; as well as the digital publications, Speech-World, WiFI Telephony Magazine, VoIP Developer, IPTV Magazine and WiMAX Magazine. TMC also produces TMCnet, the world's leading communications and technology Web site. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet, ranked among the top 2,500 Web sites in the World by Alexa.com, publishes more than 20 topical online newsletters. For more information about TMC, visit http://www.tmcnet.com.
For more information,please contact:
Altitude Software, Middle East & North Africa
R. Mohammed
Phone: +971 4 391 8880
Email: info.mea-sa@altitude.com
TMCNET
Andrew Katz
Phone: 203-852-6800, ext. 279
Email: akatz@tmcnet.com
© Press Release 2007
