Cisco Contact Centers Benefit from Altitude uCI Advanced Campaign Management and Smart Desktop to Accelerate Results

Altitude has an extensive track record of integration with Cisco solutions within prominent organizations across the entire Middle East region

Dubai, UAE, November 29th 2012 - Altitude Software, a global leader in contact center technology, announces today the availability of Altitude uCI™ applications integration with the latest Cisco Contact Center solutions, namely Cisco Unified Communications Manager 8.6 and Cisco UCC Solutions.

The Altitude uCI™ customer interaction management suite enables contact centers to quickly deploy a broad range of applications and services that improve the capabilities, performance, and management of Cisco Contact Center solutions. A growing partner network, including leading integrators such as Spanlink, Wipro and Tata Consulting Services are working with Altitude Software and Cisco to deliver a wide range of integrated solutions to contact centers worldwide.

Flexible technology that improves key business processes in the contact center

''Altitude has an extensive track record of integration with Cisco solutions within prominent organizations across the entire Middle East and North Africa region, from Saudi Arabia to Bahrain, Oman, Yemen and the United Arab Emirates,'' commented Riadh Boukhris, Altitude Software MENA President. ''Our joint customers note the greatly improved ability to quickly and easily develop and manage agent scripts and call campaigns, saving time and money while increasing customer satisfaction.''

"Cisco and Altitude Software both have decades of experience working in the contact center arena, delivering substantial business results," states Miguel Lopes, Marketing Vice President at Altitude Software. "Altitude Software's powerful applications can help Cisco customers deploy flexible technology that protects their investment while effectively improving, in real time, key operational and business processes in the contact center."

Altitude Software is a long standing member of the Cisco Developer Network

Altitude Software is a long standing member of the Cisco Developer Network, conducting interoperability testing since 2002. The Cisco Developer Network unites Cisco with third-party developers of hardware and software to deliver tested interoperable solutions to joint customers. As a Registered Developer, Altitude Software offers a complementary product offering and has collaborated with Cisco to meet the needs of joint customers.

Altitude Software delivers worldwide a robust, modular solution that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. With 17 offices in four continents and a 200-strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.

For more information on integration with Cisco solutions click here.

About Altitude Software
Altitude Software (www.altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centres independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 40+ industry awards and it has been included by Gartner in the industry Magic Quadrants since 2000. "Altitude uCI" (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics.

Altitude Software Middle East & North Africa is located in Dubai Internet City, U.A.E, and is leading the multimedia contact centre market in those regions. Customers include National Bank of Abu Dhabi (UAE), The Etisalat Contact Center (UAE), National Water Company (KSA), Abu Dhabi Islamic Bank (UAE), Millenium Bank (Turkey), La Poste Tunisienne (Tunisia), Procco (Bahrain), Atento (Morocco), Ahli United Bank (Bahrain), Pizza Hut (KSA), National Bank of Oman, Advancia (Tunisia), Air Miles (UAE), and Yemen PTC. Altitude Software can be reached at +971 4 391 8880 or emailed to info@altitude.com

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For More Information:
Altitude Software MENA
Jose Duarte
T +971 4 391 8880
info.mena@altitude.com

© Press Release 2012