29% Increase in Shipments Shows Altitude's Momentum within Vendors "Top Ten" in Key Markets, According to Leading Industry Analyst Firm Research
Dubai Internet City, UAE, September 22, 2008 - Altitude Software, a global leader in contact center solutions, has registered an approximately 29% increase in agent shipments worldwide, and was one of the three top 10 manufacturers to register a double-digit growth in year-over-year increases in total agent shipments in 2007, according to the Gartner Dataquest report "Market Share: Contact Centers, Worldwide, 2007" by Drew Kraus, June 2008.
"We believe our outstanding growth rate around the world, including great performances in some of the fastest growing regions, is a direct result of how we have managed to expand our global footprint on the back of the value, resilience and innovation of our solutions. It also reflects investment in a strong local presence in key markets, and in our worldwide partner network business success." stated Gastão Taveira, Altitude Software's CEO.
Experiencing continued fast-growing growth in the MENA Contact Centre Market
"The MENA region continues to be one of the fastest-growing regions for Altitude," added Riadh Boukhris, Altitude Software President MENA. "IT spending has been steadily rising in MENA over the last few years, and we expect that it will continue on this upward trajectory. This trend clearly signals a growing need for next-generation contact centre solutions." Altitude Software boasts customers in 5 continents and provides a regional base in Dubai, UAE for the entire Middle East and North Africa region. To date, the company's strong markets in MENA include Saudi Arabia, UAE, Qatar, Bahrain, Morocco and Tunisia. Other fast-growing markets in the region include Pakistan, Egypt, Yemen, Iran, Tunisia as well as Libya and Algeria.
On a regional basis, Altitude Software has experienced a 115% increase in shipments in 2007 and it now holds a top five market share position in Latin America. In Europe, Middle East and Africa (EMEA), a 19% increase has placed Altitude Software firmly in the top 10 manufacturers by market share. Notwithstanding being a relative newcomer to the Asia Pacific market, in 2007 Altitude Software registered an outstanding performance in IP agent shipments and secured a place in the regions "top ten".
Within the EMEA Region, the Gartner report showed even stronger growth in key markets such as Spain (23% increase, third market share position); France (142% increase, fifth market share position); Germany (Altitude now has the tenth largest market share) and Italy *.
Altitude Software has recently announced the availability of the Altitude IP Contact Center 3.5 Release. The Altitude IP Contact Center is a complete modular software suite putting together the Altitude uCI (Unified Customer Interaction) multichannel software solution and the Altitude vBox, a contact center optimized soft switch. The latest version brings to Contact Centers the benefits of SIP trunking, centralized voice recording over IP; and outbound voice automation, enabling a wealth of new features and adding support for a number of hardware platforms.
Altitude Software is a leading independent contact center solutions vendor, with 18 offices worldwide, resulting in a fast expanding regional customer base and strong partner network. The Altitude uCI (Unified Customer Interaction) suite has a ten year plus track record of outstanding results in contact centres worldwide, having won 25 plus Industry Awards for Innovation and Performance in more recent years.
* "Market Share: Contact Centers, Western Europe, 2007, Drew Kraus, June 2008"
-Ends-About Altitude Software
Altitude Software is a leading independent contact centre vendor with the Altitude Unified Customer Interaction™ (Altitude uCI) product line. Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centres, from SMEs to large multisite organizations. Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact centre. Altitude Software serves around 800 customers of all sizes (with more than 200.000 licenses) in about 60 countries worldwide, both directly and through a wide network of partners. Altitude Software has 18 Offices in four continents.
Altitude Software Middle East & North Africa is located in Dubai Internet City, U.A.E, and is leading the multimedia contact center market in those regions. Customers include National Bank of Abu Dhabi (UAE), The Etisalat Contact Center (UAE), HSBC/The Saudi British Bank (KSA), American Express (KSA & Bahrain), Abu Dhabi Islamic Bank (UAE), BankEuropa (Turkey), La Poste Tunisienne (Tunisia), InfoCall (Bahrain), Atento (Morocco), Ahli United Bank (Bahrain), Dubai Bank (UAE), Inana Call Center (Syria), Advancia (Tunisia), Bahrain Ministry of Commerce, and Yemen PTC.
Editorial Contact:
Altitude Software MENA
R. Mohammed
tel +971 4 391 8880
Dubai Internet City, UAE
altitude.mena@altitude.com
© Press Release 2008
