27 August 2013
Aegis, the global outsourcing and technology services company from Essar Group, has bagged a human resources outsourcing contract from Saudi Telecom Company (STC), further extending its existing relation with the company. Though the company did not disclose the deal size, sources confirmed the deal to be in the range of $50-60 million (around Rs320 crore to Rs384 crore).
The deal, that will provide human resources business process outsourcing services, has been won by the joint venture - Call Centre Company (CCC) - set up by Aegis and STC in 2011. As part of the JV, Aegis was to get business worth $2 billion from STC. The current deal is part of the extended work being transferred to the JV.
The scope of the contract includes recruitment, reward and core HR administration, learning services covering content sourcing and development, program planning and delivery, learning system hosting, payroll administration and management. The engagement will impact more than four business units of STC covering over 1,000 employees, and introduce a series of HR process improvements focused on enhancing the user experience.
Sandip Sen, global CEO, Aegis confirmed the development, saying "this is part of the deal we signed in 2011. It started with customer care and now we have moved into other aspects on the company's business. With this they have completely outsources their HR functions. We will be involved in hiring planning, retaining talent within the company."
Additionally, Aegis will introduce a more proactive recruiting approach, including future staffing predictive modeling coupled with an intrinsic and deep client domain understanding. Proactive sourcing tools, automation will support more effective, forecasting-led recruiting methods and will result in a broader, more appropriate candidate pool for STC.
Sen further said that the JV will also work toward doing outbound work for STC. "STC is the largest telecom player in Saudi Arabia, we still have huge scope of extending our relationship with the company. I think we can manage some of their foreign language work. We are also looking to get into technology contract of the company," he added.
Aegis, the global outsourcing and technology services company from Essar Group, has bagged a human resources outsourcing contract from Saudi Telecom Company (STC), further extending its existing relation with the company. Though the company did not disclose the deal size, sources confirmed the deal to be in the range of $50-60 million (around Rs320 crore to Rs384 crore).
The deal, that will provide human resources business process outsourcing services, has been won by the joint venture - Call Centre Company (CCC) - set up by Aegis and STC in 2011. As part of the JV, Aegis was to get business worth $2 billion from STC. The current deal is part of the extended work being transferred to the JV.
The scope of the contract includes recruitment, reward and core HR administration, learning services covering content sourcing and development, program planning and delivery, learning system hosting, payroll administration and management. The engagement will impact more than four business units of STC covering over 1,000 employees, and introduce a series of HR process improvements focused on enhancing the user experience.
Sandip Sen, global CEO, Aegis confirmed the development, saying "this is part of the deal we signed in 2011. It started with customer care and now we have moved into other aspects on the company's business. With this they have completely outsources their HR functions. We will be involved in hiring planning, retaining talent within the company."
Additionally, Aegis will introduce a more proactive recruiting approach, including future staffing predictive modeling coupled with an intrinsic and deep client domain understanding. Proactive sourcing tools, automation will support more effective, forecasting-led recruiting methods and will result in a broader, more appropriate candidate pool for STC.
Sen further said that the JV will also work toward doing outbound work for STC. "STC is the largest telecom player in Saudi Arabia, we still have huge scope of extending our relationship with the company. I think we can manage some of their foreign language work. We are also looking to get into technology contract of the company," he added.
© The Saudi Gazette 2013
