23 June 2009
MUSCAT -- The Royal Oman Police will be receiving the prestigious global UN Public Service Award at the United Nation's campus at New York today. ROP's Civil Status System (National Registration System) has been singled out as a path-breaking system.

This award is the most prestigious international recognition of excellence in public service.

It rewards the creative achievements and contributions of public service institutions that result in a more effective and responsive public administration in countries worldwide. The honours are to be conferred upon the ROP team led by Col. Abdullah bin Mohammed al Jabri, acting director -general of civil services, at the United Nations Public Service Award Ceremony at the United Nation's campus.

Several international dignitaries including the UN Secretary-General, heads of state and government, and ministers will attend this award ceremony and the parallel conference under the title, "Overcoming Emerging Challenges: The Critical Role of Governance and Public Administration".

The Omani team to walk the podium to receive the UN Certificate of Recognition include Col. Abdullah bin Mohammed al Jabri, acting director-general of civil services, First Lieutnenat Yahya Al Hamimi, head of public relation department at the directorate general of civil status-Royal Oman Police and they will be accompanied by Talal Al Rahbi, chief and Shariffa Al Meskary, manager, international relations at the Information & Awareness Division of the Information Technology Authority.

The United Nations Department of Economic and Social Affairs facilitates the search for innovations in governance and public administration through the Public Service Awards Programme.

Elite company
This year, eight winners have been recognised for excellence in the public service today, to coincide with United Nations Public Service Day.

The winners are public organisations from Egypt, India, Poland, Republic of Korea, Slovenia, Sweden, Thailand and Zambia. The finalists are public organisations from Canada, Oman, Republic of Korea and South Africa.

In 2009, the United Nations Public Service Awards will be given in the following four categories:
Improving transparency, accountability, and responsiveness in the public service 
Improving the delivery of services 
Fostering participation in policy-making decisions through innovative mechanisms 
Advancing knowledge management in government 
Special Category: UNPAN Member Excellence Award on Knowledge Sharing.

The NRS system came through three competitive rounds into the elite list of finalists who will be presenting their system to worldwide audience through this award ceremony.

Main steps
They will be explaining what the initiative is about, the main steps involved, challenges faced and the lessons learned in implementing their initiative.

The civil status project launched in 2004 intends to maintain the nation's civil register using modern technologies to record birth, death, marriages and divorces in the Sultanate and also manage the electronic identity cards for all citizens and residents of Oman.

Over 12 civil status centres are electronically linked throughout the country through a secure and reliable connectivity to process data in real time with the required level of accuracy and privacy.

The Ministry of Education, Ministry of Health, Ministry of Manpower, Ministry of Foreign Affairs, Ministry of Justice and the Ministry of Civil Services are all stakeholder in this comprehensive integrated system.

In order to enhance the systems the ROP conducted the Customer Satisfaction & Service Quality Survey in 2007.

This is Oman's maiden entry into the UN Public Service Award competition with ITA nominating seven entries from various government organisations of Oman including the Civil Status System of ROP.

After various levels of tough jury evaluations, Oman's Civil Status System has finally reached the highest level of selected worldwide systems.

Oman's entry winning this highest global accolade for public service exemplifies the excellence the country has achieved in harnessing technology to serve the community at large.

© Times of Oman 2009