A new website will be launched by the Ministry of Labour and Social Affairs to take its message to the public, as well as receive messages in return.
Feedback will be one of the key focuses of the revamped site, announced under a decision by Dr Khalid Al Khazraji, Undersecretary of the Ministry. It will also be equipped with systems allowing companies to process their transactions over the Internet.
The updated website is part of the government's ongoing efforts to automate and transfer as much of its day-to-day operation to the Internet as possible.
The proposed site is especially important to government affairs because of the huge number of expatriate workers in the UAE. Companies will be able to gain information about labour law, as well as decisions and circulars.
Sources said companies would be able to check the progress of applications while interactive facilities would allow them to check the status of staff registered in ministry files. There will also be advice on how to get a transaction finalised by the ministry, the documents needed and the time it takes to complete it.
The website will be launched as soon as the ministry puts the finishing touches to a 'final procedure guide' which is set to be approved by Matar Humaid Al Tayer, Minister of Labour and Social Affairs.
Ahmed Kajoor, Assistant Undersecretary of the ministry, is chairing a committee tasked with creating the site.
He told Gulf News: "About 95 per cent of the ministry's procedures are already agreed, but it is the remaining five per cent which will be decided over the next few days and published in a guide.
"Our new website is meant to provide general information about the ministry, including the labour law and other decisions and circulars. The website will also help companies to get to know the situation of their applications and staff registered in their files with the ministry. It will also provide the ministry with feedback from the public about services provided."
The ministry is keen to inform expatriate workers about their rights and obligations under the labour laws, particularly because expatriates sometimes come into dispute with their employers because they don't understand the law.
The website, relaunched under the existing address of www.mol.gov.ae, will initially be in Arabic and will later be upgraded with a version in English and other languages.
Electronic application processing offered:* The services include electronic application processing (work permits and labour cards) to complement the e-stamp services, labour register match and coloration, and one-stop-shopping.
* The Help Desk will provide e-unit members with answers and guidance concerning their queries by phone.
Gulf News
