Dubai, 20th June 2012 (WAM) - Mattar Al Tayer, Chairman of the Board and Executive Director of the Roads & Transport Authority (RTA), emphasized RTA's commitment to diversifying the channels of delivering customer services at the forefront of which comes the internet; where the total number of e-services offered by the RTA hit 170 services.
"The RTA has mapped out an integrated strategy to convert and deliver services online in keeping with the vision and drive of the Dubai eGovernment in envisaging the delivery of creative electronic services that meet the aspirations and expectations of customers with a view to enabling them process their transactions online without having to visit customer service centers," Al Tayer made these comments while receiving Ahmed Mohammed bin Humaidan, Director General of Dubai eGovernment, at RTA premises in the presence of the CEO of Corporate Technical Support Services Sector Abdullah Al Madani, CEO of Licensing Agency Ahmed Hashim Bahrozyan, and several directors of the RTA.The meeting discussed ways and means of boosting joint cooperation and touched on the new developments in the eGovernment mechanism along with the mechanism of upgrading them to keep pace with the improvements made in the caliber of services offered by the Dubai Government to clients, including investors, tourists, and the public among others.
Al Tayer attended to a briefing by Humaidan about the Draft Strategy and Indicators of the Electronic Transition in the Dubai eGovernment 2012 ? 2015, review of the historic stages of the electronic transition, and comparisons between the city of Dubai and other countries, beside assessments and analysis of results and screening the views about the best practices of the electronic transition. Humaidan reviewed the initiatives, vision and objectives around which such strategy revolves highlighted by the actual using of e-services, speed of connectivity and interaction, and boosting clients' confidence in e-services on offer. At the end of the meeting, Al Tayer renewed RTA's support to efforts of the Dubai eGovernment to help it realize the objectives chalked out in the Draft Strategy and Indicators of the Electronic Transition 2012 ? 2015, and pledged that RTA would commit all potentials and expertise to ensure the success of this ambitious project. Al Tayer revealed the total number of e-services provided by the RTA soared from 24 (procedural and informational) services in 2005 to 164 services in 2011 to hit 170 services delivered online. Equally the number of online payment transactions hiked from about 281,000 transactions in 2008 to about 475,000 transactions in 2011, and accordingly the amount of online collections topped about 231 million dirham in 2011 compared to 65.6 million dirham in 2008, and the usage of e-services jumped from 5% in 2005 to about 745 services in 2011. The number of hits received by RTA website (www.rta.ae) increased from 926 thousand hits in 2009 to 5.336 million hits in 2011. Similarly, the number of text messages grew from 25.089 million messages in 2009 to 34.164 messages in 2011. The number of users of RTA e-services picked up from 12,677 users in 2006 to 137,000 users in 2011, and the number of firms registered in RTA portal amounted to 12,000 firms in 2011 compared to 3,000 firms in 2006.Copyright Emirates News Agency (WAM) 2012.
