UAE's TECOM Group, DCCA to launch integrated business services centre

BUSINESS UAE

DUBAI, 1st November, 2016 (WAM) -- TECOM Group, a member of Dubai Holding, and Dubai Creative Clusters Authority, DCCA, have joined hands to launch the axs smart services centre for their partners to access government, corporate and employee services.

The new centre will help manage more than 300,000 transactions annually within a single location. It will act as the nucleus of a new customer engagement model, intended to make it easier to do business for 4,600 business partners across nine of the groups business parks.

"We continue in our efforts to attract the worlds leading businesses and entrepreneurs to our business parks, the importance of being able to access a dedicated support network will be key to fostering innovation in Dubai. The Smart Dubai Government Shared Services Impact Report published by IBM already highlighted that Dubai has saved AED4.3 billion by integrating smart services since 2003. This is the cornerstone of the Dubai governments vision for the future, and the services we provide through axs will ensure we continue to take great strides forward within our business communities," said Malek Al Malek, chief executive officer at TECOM Business Parks.

The axs service centre, through its strategic partnerships with government entities, including Emirates Post Group, Dubai Customs, Dubai Department of Economic Development, Dubai Health Authority, General Directorate of Residency and Foreigners Affairs and Emirates Identity Authority, will enable a seamless and efficient flow of services for business partners across TECOM Groups business parks in one convenient location.

"Todays announcement, paired with Dubais potential as the gateway to the worlds fastest growing region, will drive even more creative talent to Dubai. The axs centre will not only make life smoother, for entrepreneurs to established multinationals, but also engender more connections and partnerships that can act as a catalyst for further growth. By fostering new ecosystems, ways of working and activating new communities in the private and public sectors, we can lay the foundations of a world-class creative economy for the benefit of all," said Ali BuRuhaima, deputy director general at Dubai Creative Clusters Authority,Dr. Ayoub Kazim, managing director, axs said, "The axs digital platform provides more than 200 government, corporate and employee services, which has contributed to 85 percent reduction in average customer waiting times, which is enabling us to streamline our services and benefit our partners. The new 24-hour portal extends the reach of axs and is a significant step towards providing our partners with new services that enable them to focus on what they do best -growing their businesses."