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Airline to serve passengers across ten Mid-east countries
Amman - Turkish Airlines, the national flag carrier of Turkey and Europe's best airline, launched an Arabic Call Centre to serve customers across ten countries in the Middle Eastern region.
Arabic-speaking passengers booking or travelling Turkish Airlines can now get their queries answered in their language as tele-callers receive calls from the UAE, Saudi Arabia, Qatar, Bahrain, Oman, Jordan, Egypt, Algeria, Tunisia and Morocco.
Adem Ceylan, Vice President of Marketing & Sales for Turkish Airlines in Middle East & Cyprus, said: "The Middle East is one of the most important regions for Turkish Airlines and we have seen total passengers carried increase by 10 percent in the first quarter of 2015 reaching 1.3 million passengers from 1.18 million passengers for the same period in 2014.
"We listen to our customers and innovate to their needs. There has been an increasing demand for passengers travelling from this region to have Arabic speaking customer service agents addressing their needs over the phone. The launch of a dedicated Arabic call centre serves that need."
The call centre was launched at an Iftar event in Amman, Jordan, hosted for travel agents and attended by senior Turkish Airlines officials. The awards night was held to honour and recognise Turkish Airlines travel agents.
Mazen Disi, General Manager, Turkish Airlines Jordan, said: "The Arabic Call Centre which is based in Turkey and manned by around 50 customer service representatives will not only serve queries and complaints but also assist passengers in booking tickets, and providing information about the Miles&Smiles frequent flyer program."
Fatih Guver, Call Center Manager, Turkish Airlines, said: "We are delighted to be launching an Arabic call centre for so many parts of the Middle East region. Turkish Airlines has a huge number of patrons in the Middle East and it has always been our motto to give them superior service. Our customers come first and with the call centre we hope to take our service to even greater heights and cater to the Arabic speaking market like never before."
Turkish Airlines was chosen 'Europe's Best Airline' for the fifth year in a row this year.
Passengers can call from their respective markets on:
•UAE: 800035704343
•Qatar: 800100592
•Bahrain: 97316196664
•Saudi Arabia: 8008110478
•Oman: 80077241
•Jordan: 80022347
•Egypt: 8000009145
•Algeria: 213983200106
•Morocco: 212520484978
•Tunisia: 21631300362
Flying to more countries than any other airline in the world and inviting its passengers to explore the unknown with its 'Widen Your World' motto, Turkish Airlines today flies to 48 domestic and 228 international destinations, a total of 276 destinations in 110 countries. Having one of the youngest airline fleet in the world Turkish Airlines now operates 282 aircraft.
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About Turkish Airlines
Established in 1933 with a fleet of only five airplanes, Star Alliance member Turkish Airlines is today a four-star airline with a fleet of 282 aircraft (passenger and cargo) flying to 276 cities around the world. One of the fastest growing airlines, it has received several "Passenger Choice Awards" from Airline Passenger Experience Association (APEX).
In 2015, Turkish Airlines has been chosen "Europe's Best Airline" for the fifth year running and awarded "Best Airline in Southern Europe" for the seventh consecutive time. Having won in 2010 the world's "Best Economy Catering Service", in 2013 the world's "Best Business Catering Service", and in 2014 "Best Business Catering Service" awards, Turkish Airlines was this year awarded the world's "Best Business Class Lounge Dining" and "Best Business Airline Lounge" prizes in the Skytrax survey.
Turkish Airlines flies to more countries in the world than any other airline (110 countries over five continents). The global airline won the SkyTrax Award, known as the "Passengers Choice Awards," for the "Best Airline in Southern Europe" consistently in 2009, 2010, 2011, 2012, 2013 and 2014. In 2012, Skytrax named Turkish Airlines "Best Premium Economy Seats in the world" for its Comfort Class seats.
Turkish Airlines Quality
In order to keep alive its brand equity, which provides a serious advantage in terms of competition, Turkish Airlines invests in its quality of service, in-flight entertainment systems, comfortable seats, gourmet cuisine and its employees. Turkish Airlines is always on the forefront of the latest technological advances and innovations in the aviation industry and boasts one of the youngest fleets. As the airline expands its routes and number of aircraft, continuous training of its employees is of the utmost importance in insuring the safety of its passengers.
Turkish Airlines regards flight safety and service quality as two of the most indispensable necessities. Turkish Airlines currently holds a four-star ranking and consistently strives to secure a five-star ranking.
Turkish Airlines is aware of its responsibility of being a pioneer within its region, and is determined to carry out its mission on moving forward. Being a prominent global airline, Turkish Airlines is proud to be the most preferred carrier especially for its unparalleled service, superior quality, the most extended flight network of the world by the number of countries and international destinations to be served, trustworthiness and reliability.
In addition to Europe, Turkish Airlines is also strategically expanding its network into Russia, Central Asia, Far East Asia, the Middle East, Africa and Americas as well. As one of the fastest growing airlines in the world, Turkish Airlines holds a strategic position between the East and West.
Facts & Figures
•Number of aircraft: 282 (passenger and cargo)
•Aircraft types: A340-300, A330, A321, A320, A319, B737-400, B737-800, B777 ER
•Hubs: Istanbul, Ankara
•Frequent flyer program: Miles & Smiles
•Number of destinations: 276 (228 international, 48 domestic)
Network strengths: Europe, Russia, Central Asia, Far East Asia, the Middle East, Africa, North and South America
For more information, please contact:
Gladson Ronad
ASDA'A Burson-Marsteller
+9714 4507 600
gladson.ronad@bm.com
© Press Release 2015
