~FEWA customers can now settle bill payments at any of the 150 UAE Exchange outlets across the country~

Abu Dhabi: UAE Exchange, the leading global money transfer, foreign exchange and payment solutions brand, has entered into a strategic alliance with the Federal Electricity and Water Authority (FEWA) to launch a cash collection service for bill payments to the utility provider in the UAE.

The new service offers customers easy cash payment solutions for outstanding FEWA bills at all 150 UAE Exchange branches throughout the UAE. Customers can now enquire their outstanding bill amount and make cash payments to settle their FEWA dues, with the payments being instantly updated on FEWA’s system.

“Our collaboration with FEWA reinforces our commitment to offer customers with maximum convenience and integrated financial solutions from a single point of contact, and also adds to our bouquet of bill payment solutions,” said Abdel Kareem Alkayed, Country Head, UAE Exchange – UAE.

“FEWA is always striving to serve its customers better. We believe our partnership with UAE Exchange will open new ways and enable our clients settle their utility bills within the due time,” said Shaikha M Abdullah AlBlooshi, Director of Revenue & Credit Control, Federal Electricity and Water Authority.

The new partnership leverages the dense network of UAE Exchange outlets across the UAE to bring convenience to FEWA customers across Ajman, UAQ, RAK, Dhaid, Fujairah and Dibba.

About UAE Exchange

UAE Exchange is a leading global money transfer, foreign exchange and payment solutions brand, headquartered in Abu Dhabi, United Arab Emirates. Established in 1980, today, it is one of the widest globally networked remittance brands and a pioneer in digital adoption.

Currently, UAE Exchange operates in 28 countries with close to 800 direct offices, and offers digital services like prepaid cards, online money transfer facilities, mobile-based applications and kiosks in many major markets. Over 9000 professionals, representing 40+ nationalities, collaborate every day to ensure consistent and enriched customer experience is delivered across multiple channels, bringing delight to more than 15 million customers worldwide.

This customer-centric mindset combined with a quality-driven approach, constant innovation in products and processes, and the deployment of latest technological advancements across all retail operations and digital channels is what differentiates UAE Exchange.

UAE Exchange is ISO-certified and has been honoured internationally for its commitment to Quality Management, winning the European Society for Quality Research (ESQR) Quality Achievement Award and the Dubai Quality Gold Award. It is a member of prestigious associations, like the World Economic Forum and the United Nations Global Compact. The brand has been globally recognised and awarded for its corporate citizenship, customer service initiatives and business excellence.

For more information about UAE Exchange, visit www.uaeexchange.com.  

About FEWA

Federal Electricity & Water Authority (FEWA) was established in 1999 under the Federal Law No. 31 of 1999 to carry out the duties assigned by Ministry of Electricity and Water in achieving several objectives. Its Main objective is to cater the needs of Electricity and potable Water for the population of the Northern Emirates. To achieve this main objective FEWA has to create a balance between the cost of production and the distribution price in consideration with unifying the existing variable pricing strategies, study the consumption behaviors and create awareness to overcome the waste of electricity and water by consumers. FEWA also has to develop and improve revenue collection processes. One of its objectives is also to provide qualification and training to the citizens making them able to work in FEWA.

© Press Release 2017