UAE-based facilities management provider, Emrill, has announced contract wins and renewals for the past year of over US$167m, setting a new record for the company with an increase of over 23 per cent compared to the previous year.

The announcement follows a string of new contract wins over the course of 2018 and 2019, including Marina Gate, Dubai Hills, Dubai Creek Residences and Downtown Dubai, where Emrill provides integrated facilities management to a diverse range of sectors including residential, commercial, retail and hospitality. During the period, Emrill secured over $44m in new project awards.

Commenting, Emrill CEO, Stuart Harrison, said a major factor in Emrill’s success in winning new business was its people. “At every level of the organisation, we are committed to raising regional FM standards and redefining and improving the client experience – one building, one community and one place at a time. We do this by building value partnerships with our clients, working with them to deliver long-term growth.

“Our commitment to our partners’ success has enabled us to not only win a number of new major projects but also retain existing clients, with over 88 per cent of our new contract wins coming from existing clients.”

Renewals for the period were 81 per cent higher than those in the previous year, totalling over $123m. Commercial contract renewals included Dubai International Terminal 3 and Dubai Opera. Residential contract renewals included Royal Amwaj Residences, 23 Marina and Princess Tower.

Philippa Carman, Emrill’s head of business development, commented on the recent Dubai Airports contract award: “We were delighted to be awarded a six-year contract by Dubai Airports and to continue the excellent partnership we have built over the last four years. While the scope of work remains unchanged and will see our staff carrying out cleaning and janitorial services in passenger, stakeholder and logistics areas, we welcome the opportunity to expand our offering into concourse A in addition to concourses B and C.”

Emrill will deploy over 1,000 cleaning staff at Dubai International Terminal 3 for the duration of the six-year contract, the longest contract Dubai Airports has awarded the company.

Speaking about current market conditions, Harrison said: “While there is certainly pressure to reduce costs in certain price-sensitive sectors, the feedback we have received from our clients is they are still prioritising service quality and seeking out partners who can support their strategic aims. We have made substantial investment into FM innovation, and this approach has given our clients access to cutting-edge technology and enabled us to deliver operational efficiencies.”

In 2018 and 2019, Emrill launched a number of technological firsts into the UAE market, launching the first efficiency-enhancing app of its kind, specifically designed to enhance and refine the delivery of soft FM services in both horizontal and high-rise communities. The company also mobilised the UAE’s first and only CMAR street cleaner, significantly reducing water usage.

Carman explained: “Technology has always played a big role in shaping the facilities management sector. In 2019, our goal has been to ensure we are future ready, both in our practices and procedures, as well as remaining ahead of the curve with the equipment we use. This technology-driven approach to soft FM services has enabled us to pass on this value-add to our clients.”

Harrison added Emrill’s commitment to sustainability has also played a part in the company’s success as clients are becoming more environmentally conscious. He said: “We ensure sustainable practices are applied to all areas of the business and provide solutions that help our clients work towards carbon neutrality and sustainability. In 2018, we launched an organic vegetable garden in Dubai, accessible to 5,000 residents living in 1,500 apartments. We also developed a 700 square metre plot of sand into a sustainability park. The newly laid grass and shrubs were fertilised with recycled food waste.

“Essentially, we have been able to grow year on year, retaining contracts and winning new contracts by being flexible and dynamic. Emrill’s Future Ready Programme was launched to build upon our existing company-wide culture of innovation and future proofing, enabling us to deliver innovations in technology and processes to achieve demonstrable productivity improvements. This is why our clients partner with us,” Harrison concluded.

With over 7,500 directly employed staff, Emrill has operations in Dubai and Abu Dhabi and opened new offices in Sharjah and Ras Al Khaimah in the second half of 2019.

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For more information, please contact Christina Bostock at iHC: +971558873054 christina@ih-c.com 

About Emrill

Emrill Services LLC is a multi-award-winning integrated facilities management provider in the UAE. With over 7,500 directly employed staff, the company offers the full range of hard and soft FM and manned security services with innovative solutions tailored to support its clients, including cutting-edge energy solutions and real-time performance management systems. Emrill commands an exceptionally high level of client retention and has enjoyed continuous growth since its formation.

As an industry leader, Emrill helps organisations shape environments and create great places to live, work and visit while achieving their commercial goals through providing a range of highly effective FM solutions. Sectors serviced include residential, commercial, industrial and master communities, as well as industries as diverse as aviation, healthcare, retail, hospitality, oil and gas, education and leisure. Emrill’s mission to be the region’s preferred facilities management partner is being achieved by providing quality services, ensuring safety and building trusted relationships based upon mutual values. Emrill strives for excellence through embracing innovation and empowering its people to be their best through a strong commitment to education and development and employee welfare.

Emrill was highly commended in the Overall FM Company of the Year category in 2019’s Facilities Management Middle East Awards in addition to winning this award five times in eight years. Sustainability is at the core of Emrill’s business strategy, being highly commended for its organic community garden initiative in 2019 and winning the Engineering Service of the Year award in both 2017 and 2018 for its Energy Performance Contract and community water conservation programmes. Committed to continuous improvement, Emrill won the award for Technology Implementation of the Year for its efficiency enhancing app. Building on this success, Emrill was also awarded Best Maintained Washroom and Excellence in Training at the 2019 MECHF Awards, as well as the Best Client-Contractor Partnership award, attesting to its track record of quality service delivery and client satisfaction.

As the first FM Company to be awarded the Dubai Chamber CSR Label for its sustainable and responsible corporate practices, the company has now held this title for seven consecutive years.

Operating to the highest International standards, ISO 9001:2015, ISO 14001, ISO 45001:2018 and ISO 41001:2018, NICEIC and BICSc accredited. Clients are fully supported through modern IT infrastructure, dedicated client managers and a 24-hour call centre and also benefit from the newest technology, industry-leading techniques and latest equipment releases consistently delivered through Emrill’s ongoing Innovation and Digital Transformation Programme.

To learn more, please visit www.emrill.com 

© Press Release 2019

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