Frontline Heroes Office to provide enhanced medical insurance coverage for limited income UAE frontline professionals

Abu Dhabi, UAE: Under the direction of His Highness Sheikh Mohamed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi and Deputy Supreme Commander of the UAE Armed Forces, the Frontline Heroes Office has announced a new initiative that will provide expanded medical insurance coverage for the nation’s limited income frontline heroes and their immediate families.

The new Frontline Heroes insurance top-up programme was developed in partnership with the National Health Insurance Company - Daman, the UAE’s leading health insurance specialist, with funding from the Frontline Heroes Office. The initiative ensures that 10,000 eligible professionals enrolled in the Frontline Heroes Office registry will benefit from expanded coverage with benefits similar to Daman’s Enhanced “Sahtak”, the health insurance plan provided to expatriate employees of Abu Dhabi Government, starting the 1^st of February.

Sheikh Sultan bin Tahnoon Al Nahyan, Chairman of the Board of the Frontline Heroes Office, said: “His Highness Sheikh Mohamed bin Zayed Al Nahyan believes that protecting the health and wellbeing of our frontline heroes is the responsibility of the nation. These brave men and women have cared for and protected the health and safety of the people of the UAE throughout this pandemic, and we owe deep appreciation to them and their families. This initiative ensures that our frontline professionals in need will have enhanced access to medical care.”

The Frontline Heroes Office insurance top-up programme was developed in direct response to the results of a survey of over 8,000 frontline professionals working in healthcare facilities across the UAE and at entities responsible for sanitization and prevention, conducted during the formation of the office. In that survey, one theme UAE frontline heroes identified as a challenge was their overall health and wellbeing during the pandemic.

The new program will be administered by Daman, which has extensive experience designing and managing similar insurance expansion programmes for specialised government-funded initiatives. Daman will work directly with employers to identify and register eligible frontline professionals into the programme in accordance with a range of criteria set by the Frontline Heroes Office. Additionally, the health insurer will coordinate with treating medical facilities in terms of service approvals, coverage of claims and any interfacing required with its network of facilities.

The new 12-month top-up programme covers deductibles and co-insurance that are set in the beneficiaries’ existing health insurance plans such as those set for consultations and pharmaceuticals. Additionally, those with plans with annual limits on pharmaceutical coverage will receive further coverage of up to AED 3000 if they exceeded that limit.

HE Khaled Bin Shaiban Almehairi, Daman’s Chairman said: “We are proud to be chosen by the Frontline Heroes Office to work on this programme that ensures those who put themselves and their families at risk in service to our nation are protected and cared for. Everyone in Daman is incredibly honoured by the opportunity to show appreciation to the brave individuals and their families who have put the community of our beloved country first. They have spared no effort in their work, and we are committed to do the same as part of this programme.”

Daman has established a dedicated frontline heroes customer service team who will be reaching out to qualified frontline professionals to enrol them in the programme and introduce its expanded benefits.  For more information about the new insurance top-up programme or to check if they are registered in the Frontline Heroes Office database, frontline professionals can directly contact: Frontline_Heroes@damanhealth.ae

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About Frontline Heroes Office

The Frontline Heroes Office, established in July 2020 by Presidential Decree under the Chairmanship of His Highness Sheikh Mohamed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi and Deputy Supreme Commander of the UAE Armed Forces is dedicated to recognising and caring for those working on the frontline.

The Office is mandated to listen and respond to the challenges and priorities of the UAE’s frontline professionals, implement short-term and long-term solutions to directly address those needs, as well as ensure those who sacrifice and put themselves at risk to protect the people of the UAE are nationally recognised and celebrated. The Frontline Heroes Office will deliver on its mandate through partnerships and collaborations with government entities, the private sector and the wider community across the Emirates through a wide range of initiatives and special programmes that directly support frontline heroes.

The Frontline Heroes Office has established a comprehensive national database of over 80,000 frontline professionals and volunteers actively protecting the UAE and its residents in the fight against COVID-19. The new registry is a significant milestone in an initiative to care for and champion those who put themselves on the frontline in service to the people of the UAE.

The registry was created by the Frontline Heroes Office and collates data from people on the frontline provided directly by entities at the federal and emirate level involved in the pandemic response, including those entities under the umbrella of the National Crisis and Emergency Management Authority (NCEMA), and licensed healthcare facilities in every emirate. It covers the full spectrum of UAE citizens and expatriates who have put themselves on the frontline in service to the country, including healthcare practitioners, police, essential service providers, crisis managers, security and emergency service providers, humanitarian agencies, sterilization personnel and volunteers.

For more information, please connect with us on:
Facebook: @frontlineheroesuae
Instagram: @frontlineheroesuae
Twitter: @FrontlineUAE
Website: https://frontlineheroes.ae 

National Health Insurance Company – Daman

The National Health Insurance Company – Daman is the UAE’s leading health insurer providing comprehensive health insurance solutions to around 2.5 million members in the UAE.

Daman is part of ADQ, one of the region’s largest holding companies with a broad portfolio of major enterprises spanning key sectors of Abu Dhabi’s diversified economy. ADQ owns 80% of Daman’s shares with the remaining 20% owned by Munich Re who is also a strategic partner.

Daman, a pioneer in health care insurance, drives innovation through a combination of state-of-the-art technology and healthcare-related expertise offered by a highly skilled and knowledgeable workforce. Members benefit from added value through unique offerings such as the disease management programmes. Daman provides a 24/7 customer call centre and medical services authorisation team who are in direct contact with Daman’s network of around 3,000 medical facilities. The company also provides a diverse range of digital services that are unmatched in the UAE.

Daman has set high standards in the health insurance industry and has been awarded a number of internationally recognised awards and quality-focused certifications in a relatively short span of time.

© Press Release 2021