Dubai trade reinforces digitalisation with UAE's first "e-delivery order"

Dubai: Dubai Trade, DP World’s single window platform for cross border trade, has introduced the “Electronic Delivery Order”, a sophisticated new technological tool that will allow supply chain stakeholders to handle their complex import processes with just the click of a computer mouse.

The E-Delivery Order is tailored to support trade, logistics and supply chain players in trying times like the operational disruptions caused by the pandemic.

Launched in the midst of the COVID-19 pandemic that requires social distancing and Work From Home, the new system enables shipping agents, freight forwarders and Beneficial Cargo Owners (BCOs) to move beyond their tedious over-the-counter operations that require physical visits and upgrade to a highly digitised process that delivers a cost-effective, efficient and time-saving mechanism on the Dubai Trade portal, all from the safety of their homes.

The multi-faceted “E-Delivery Order” eliminates paperwork and liberates the UAE’s trading community from the inefficiencies of manual intervention and related costs. It minimises cargo clearance turnaround time, increases competitiveness and creates greater visibility of the cargo flow. The process is further eased with Dubai Customs accepting digital Bills of Lading and Delivery Orders from agents.

Mohammed Al Muallem, CEO and Managing Director, DP World, UAE Region said: “Adapting to new technological innovations in the trade and logistics industry has become all the more imperative in these days of global uncertainties created by the COVID-19 pandemic. Dubai Trade’s ‘E-Delivery Order’ marks a major step forward in digitising the management of logistics to increase the resilience of the trade and logistics sector, which are classified as essential services by the UAE.”

Al Muallem added: “Throughout its history, Dubai Trade has been known for its best-in-class e-services and its ability to integrate various trade and logistics service providers in Dubai under a single window. It has established itself firmly as a frontline driver of Dubai and the UAE’s global rise as the ideal base for trading across borders. Now, more than ever, the E-Delivery Order system offers our customers a tool that they can use from wherever they are to ensure business continuity.“

Hussain Alblooshi, Chief Operating Officer of Dubai Trade, said: “We have always been pro-active when it comes to innovation for companies using the Dubai Trade e-platform and aim to provide unparalleled trade solutions in the UAE. We are proud to introduce a country-first Electronic Delivery Order in the UAE’s trade ecosystem. This automation will make the existing manual process redundant and reduce the operational costs while helping the company in the adoption of sustainable delivery processes. Our customers will be happy to know that the new system eliminates 80 per cent of paperwork and physical visits and cuts turnaround time by a similar count. Additionally, customers will experience seamless automated payment collections and reconciliation, lower overhead costs and costs related to operating counters.”

Among Dubai Trade’s global customers who are already using the E-Delivery Order system are shipping agents Ocean Network Express, Peninsula Shipping, Hapag Lloyd Middle East, and Gulf Agency Company (GAC) as well as top freight forwarders Globelink West Star Shipping, Kuehne+Nagel and Freight Systems DWC. The company has already processed more than 17,000 transactions for 1400+ customers and aims to keep growing and adding to this number exponentially.

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About Dubai Trade

Dubai Trade is Dubai’s premier trade facilitation entity that strives to make trade easier, faster and to create value for all stakeholders by offering integrated electronic services from various trade and logistics service providers in Dubai under a single window www.dubaitrade.ae. It underlines Dubai’s position as the ideal base for trading across borders with its unique geographical location, excellent infrastructure and seamless processes across the private sector and government agencies. Dubai Trade integrates the major stakeholders in the trade and logistics operations including DP World, the global trade enabler which manages a portfolio of 78 operating marine and inland terminals across six continents, Dubai Customs, the region’s leading Customs administration and Economic Zones World, the global operator of economic zones and activity-specific business and industrial zones including Jebel Ali Free Zone, one of the major contributors to the overall growth of Dubai.

The Dubai Trade portal offers a single window to the online services of its stakeholders and provides a streamlined flow of services designed around customer needs and targeted at customer satisfaction. The portal services are on a continuing growth curve and currently include services for Traders, Shipping Lines and Agents, Clearing and Forwarding Agents, Hauliers, and Free Zone Licensees, that include Marine services, Manifest and Cargo handling services, Cargo Clearance and Haulage services, Invoicing and Payment services and Free Zone services. Dubai Trade offers service and business excellence with its customer centric strategy at the core of its operations, a value that you will feel in each and every service you access in the portal. With the growth pace of Dubai as a driver, Dubai Trade will always be on a fast-moving path towards achieving its stated vision.

© Press Release 2020