MANAMA: Al Salam Bank-Bahrain last week marked the beginning of an exciting new chapter in its ongoing journey towards digitisation with the launch of its new mobile banking application.
The state-of-the-art app offers customers a full suite of digital banking services including digital onboarding.
The new app is just the latest instalment in the ongoing rollout of the bank’s digital strategy, focused on giving customers a choice of innovative Sharia-compliant banking solutions.
It follows on from the launch of several new digital channels to serve customers, including the Virtual Branch and WhatsApp Banking.
Al Salam Bank-Bahrain group CEO Rafik Nayed said, “The launch of this new app is a proud moment for Al Salam Bank. We are continuously reviewing our offerings to best respond to the changing needs of our customers during this unprecedented time, and this app is developed entirely based off customer feedback. The app, which includes a digital onboarding process, features much greater, new-to-market functionality. The needs of our customers are changing, and we are responding. Soon, no service we offer will require physical interaction”.
Al Salam Bank-Bahrain deputy CEO Anwar Murad said, “Our new and improved app provides an elegant, holistic and personalised solution for our existing and prospective customers alike. It provides them with all our usual digital services, an exciting range of new features and even the ability to onboard all in one place. In particular, the family accounts service is a significant new offering, and indicative of our ultimate digital and strategic ambitions. The app provides family members with complete freedom of using their ATM debit cards, managing expenses easily and accessing their account at any time. We want our services to go beyond the customer, reach the whole household and cater to the family’s banking needs. As the world adapts to the new reality we find ourselves in, banking needs to be more inclusive and innovative to deliver results for all stakeholders.”
The app was developed and designed by an in-house Bahraini team in just four months – three of which were spent working remotely due to the bank’s strict health and safety measures during Covid-19. The ability of the team to build the app so quickly despite the disruption of the pandemic highlights the importance and success of the bank’s digital strategy. Owing to this, the bank already had the necessary digital infrastructure in place to ensure a seamless transition to the ‘new normal’ before the pandemic had even come into full force.
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