• With a total of 10 stores open in Dubai, talabat mart offers unparalleled online grocery experience based on safety, affordability, variety and speed.
  • Quick commerce (q-commerce) is talabat’s next play for the future of online retail, pioneering the next phase of delivery - enabling customers to get their goods with ultra speed

Dubai, UAE: Daily by talabat, the region’s first 30-minute, 24/7 free delivery q-commerce store has rebranded to talabat mart.

The rebrand takes place as talabat mart, first launched in Kuwait late last year and in Dubai late February, continues to expand rapidly, offering communities an unparalleled alternative to traditional grocery shopping - an online grocery experience based on safety, affordability, variety and speed.  

To support as many local communities as possible throughout the COVID-19 period with ultra-fast grocery delivery, talabat mart has widened its delivery area, allocated extra riders, and increased it’s grocery capacity to 24-hours a day, including free-delivery on all orders.w

Wassim Makarem, Vice President Dark Stores at talabat, says that the success of talabat mart so far has been beyond expectations:

‘When we started the only quick commerce concept in the MENA region, it was vital to build up customer trust and confidence towards an alternative method of grocery shopping. Since the outbreak of the pandemic, we made it our top priority to instill customer confidence that talabat mart is one of the safest, if not the safest way to order groceries, and also to double down our efforts and invest in growth, expanding our delivery radius to provide a greater benefit for the broader community.’

Makarem continued talking about how talabat mart’s uninterrupted level of high service boosted customer confidence and trust: ‘Our customers were getting their products in the quickest and most convenient way possible, during a period where alternative grocery delivery solutions would take up to 10 days. This remarkably increased customer trust and confidence, which in turn, significantly increased adoption rates. This is still the start of our journey, as this business sector holds enormous potential.’

As the first delivery-only q-commerce store in the region, talabat mart offers communities fresh produce, fruit, meat, bread and grains to baking supplies, treats, as well as cleaning materials, safety equipment, bathroom and personal hygiene supplies, and everything in between.

Orders are picked at the different talabat mart stores spread across each city.  These stores or local warehouses are essentially supermarkets without shop fronts. They are highly automated and use data science for optimizing items offering an amazing customer experience, speed and affordability.

Keeping in mind that safety remains the top priority in the community, talabat makes sure that all staff who are picking groceries at the warehouse, as well as our riders wear masks, gloves and use sanitisers - as well as have their temperature checked - and fully disinfect and sanitize stores regularly.

About Talabat

Talabat transformed the food ordering business in the Middle East when it launched in Kuwait in 2004. With a network of over 13,000 restaurants and stores and 24,000 branches, Talabat has become the region’s home of food.

In addition to food ordering, Talabat is also revolutionising the grocery ordering vertical in the MENA region. Daily by Talabat, the region’s first q-commerce store launched in Kuwait in October 2019. Without a storefront, Daily by Talabat is delivery-only and provides hyperfast 30-minute delivery of groceries to customers. Currently Daily by Talabat operates in both Kuwait and the United Arab Emirates.

Today, Talabat lives to help people create and enjoy the moments that matter. With Talabat as their trusted sidekick, customers can spend less time preparing food, shopping for groceries, and doing other unimportant tasks and more time doing what matters to them. Talabat is part of Delivery Hero, the global leader in online food ordering and delivery.

About q-commerce

Quick commerce (or q-commerce) is the next-generation of e-commerce, and as the name suggests, it is all about being fast.

Traditional e-commerce revolutionized the delivery landscape through online ordering, but even today delivery times average between 3-5 business days and larger orders are encouraged (for example through free delivery incentives etc.)

Q-commerce brings small quantities of goods to customers almost instantly, whenever and wherever they need them. Delivery Hero already delivers household goods to customers’ doors in less than half an hour, and in many cases much faster. Rather than replacing a weekly food shop, q-commerce is there to complement when you need a particular set of items, conveniently and fast.

Press contact: press@talabat.com 

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© Press Release 2020

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