Etihad Airways signs landmark deal with Amadeus to introduce next-generation travel technology

Abu Dhabi-based carrier to implement cutting-edge Amadeus Altéa Passenger Service System

  
Amadeus, Maher Koubaa, Airlines EVP EMEA and Decius Valmorbida, Travel President. Etihad, Mohammad Al Bulooki COO and Frank Meyer, CDO sign deal LR

Amadeus, Maher Koubaa, Airlines EVP EMEA and Decius Valmorbida, Travel President. Etihad, Mohammad Al Bulooki COO and Frank Meyer, CDO sign deal LR

  • New booking engine, mobile app, and self-service tools to empower guests and ensure a smooth experience at every step of the journey
  • State-of-the-art merchandising and revenue management capabilities will offer travellers more options to customise their trip
  • New functionality for travel agencies powered by Amadeus’ New Distribution Capability (NDC)

Etihad Airways, the national airline of the UAE, is set to embark on a major digital transformation following the signing of a landmark multi-year deal with Amadeus.

As part of the deal, Etihad Airways will implement the full Amadeus Altéa PSS suite, including web booking, revenue management and merchandising, data management and passenger servicing solutions. These technology products will be customised for Etihad over the coming years and will improve the experience of guests, staff, travel agents, Etihad Guest members, and corporate customers.

Etihad’s guests will see new web and mobile channels powered by Amadeus Digital Experience suite, offering the simplest user experience possible to purchase flight tickets and manage bookings. Advanced retailing capabilities will be developed collaboratively using machine learning to provide guests with bespoke offerings and personalise their travel experience.

To modernise retailing capabilities across sales channels, Etihad has also signed for Amadeus Altéa NDC (New Distribution Capability) and will work with Amadeus to distribute personalised travel offers to guests. Etihad will make its full range of NDC offers available to Amadeus travel sellers, allowing agents to see the features of Etihad’s award-winning product more transparently and the ancillaries that can be bought.

The airline will, in addition, implement the Altéa Departure Control Customer Management component of the suite, providing guests with real-time, personalised alerts of offers, services, and flight changes. The system will offer a higher level of service customisation and provide guests with a faster and simpler check-in process, which is more important than ever as travel rebuilds.

Mohammad Al Bulooki, Chief Operating Officer, Etihad, says: “The aviation industry is going through a digital revolution, and Etihad Airways is committed to staying at the forefront of that change. With Amadeus as a partner, Etihad’s guests will be able to enjoy the best user experience possible as they book and manage their flights, with the ability to customise their travel to an unprecedented level. Etihad is also excited to push NDC forward as a means to offer a much richer, relevant and dynamic shopping experience to trade partners, and Amadeus is the perfect partner to support that strategy.”

Decius Valmorbida, President, Travel, Amadeus, says: “As the travel industry rebuilds, we are excited that Etihad Airways will be utilising Amadeus’ technology to support the airline in delivering its leading travel proposition. Open source, cloud-based systems and next generation retailing capabilities will be the engine powering recovery, and we are at the forefront of these technologies in the travel industry. We are very pleased to be working with such a dynamic carrier like Etihad and are excited about collaborating to create memorable travel experiences for its passengers.”

 -Ends-

For further details:
Duty Media Officer
Etihad Airways
Email: dutymediaofficer@etihad.ae

About Amadeus

Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want through travel agents, search engines, tour operators, airlines, airports, hotels, cars and railways.

We have developed our technology in partnership with the travel industry for over 30 years. We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, critical systems our customers need. In 2019, we helped connect over 1.9 billion people to local travel providers in over 190 countries.

We are one company, with a global mindset and a local presence wherever our customers need us.

Our purpose is to shape the future of travel. We are passionate in our pursuit of better technology that makes better journeys.

Amadeus is an IBEX 35 company, listed on the Spanish Stock Exchange under AMS.MC. The company has also been recognized by the Dow Jones Sustainability Index for the last nine years.

To find out more about Amadeus, visit www.amadeus.com

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